🤖 Standard Bots: The AI Solution for Zendesk Customers
Are you looking for a way to streamline your customer service experience? Look no further than Standard Bots, the AI solution natively offered to all of our Zendesk Suite customers. At Zendesk, we believe that AI should be fast to deploy, easy to use, and ready right out of the box. That's why we've created Standard Bots, which can support your entire customer experience while also providing scalable options for your business.
In this article, we'll cover everything you need to know about Standard Bots, including its features, benefits, and how it can help your business. So, let's dive in!
🤖 What are Standard Bots?
Standard Bots is a package that includes what was formerly known as Answer Bot and Flow Builder. These bots are built for simple request types with the main goal of deflection and information gathering. They can be used in both messaging and non-messaging channels, allowing you to deliver personalized service, boost your agent productivity, and serve more customers at scale.
🤖 What is Flow Builder?
Flow Builder is a bot building tool that allows Zendesk customers to create their own conversational bots for messaging channels. To utilize Flow Builder, you will need to have Zendesk messaging enabled, as this bot works within the new and improved Zendesk web widget. These bots act as the first responder on behalf of your business in all conversations with end-users across web, mobile, and social messaging channels. They can be available to deflect common questions 24/7, even when no agents are on duty.
You can create different conversational paths based on a customer's unique needs, where the bot will gather important information before intelligently routing the conversation to one of your excellent agents. This way, the agent will have all the context they need to jump in and resolve issues quickly.
🤖 What are Article Recommendations?
Answer Bot is our AI-powered article recommendation tool that works in tandem with your guide knowledge base to surface your content with the hopes of deflecting customer inquiries. Answer Bot can be used across various different channels within your Zendesk instance, such as the web widget, email, and forms.
For example, you can enable Answer Bot to recommend articles to your customers as they fill out your contact form, maybe deflecting the ticket before the customer even submits the form. You can also have the bot interact with your customers within the web widget, where it takes on the form of a chatbot-style conversation. Here, the customer can ask the bot a question, and AI attempts to serve articles to assist with that question.
It's important to note here that Answer Bot works alongside your guide, meaning that the better established your help center is, the more effective Answer Bot will be at deflecting questions from your customers.
🤖 What are the Benefits of Standard Bots?
There are many benefits to using Standard Bots for your business. Here are just a few:
🤖 1. Personalized Service
Standard Bots can help you deliver personalized service to your customers. By gathering important information about their needs and preferences, you can tailor your responses to meet their specific needs.
🤖 2. Boosted Agent Productivity
By deflecting common questions and gathering important information, Standard Bots can help your agents be more productive. They can focus on resolving more complex issues, while the bots handle the simpler ones.
🤖 3. Scalability
Standard Bots is a scalable solution that can grow with your business. Whether you're a small startup or a large enterprise, Standard Bots can accommodate your needs.
🤖 4. Cost-Effective
Standard Bots is a cost-effective solution that can help you save money on customer service. By automating simple tasks, you can reduce the workload on your agents and free up their time for more complex issues.
🤖 How Can Standard Bots Help Your Business?
Standard Bots can help your business in many ways. Here are just a few examples:
🤖 1. Customer Service
Standard Bots can help you provide better customer service by delivering personalized responses and gathering important information about your customers' needs.
🤖 2. Sales
Standard Bots can help you increase sales by providing customers with the information they need to make informed purchasing decisions.
🤖 3. Marketing
Standard Bots can help you improve your marketing efforts by gathering important data about your customers' preferences and needs.
🤖 4. Operations
Standard Bots can help you streamline your operations by automating simple tasks and freeing up your agents' time for more complex issues.
🤖 Conclusion
In conclusion, Standard Bots is a powerful AI solution that can help your business deliver personalized service, boost agent productivity, and serve more customers at scale. With its many benefits and features, Standard Bots is a cost-effective solution that can help you save money on customer service while improving your overall customer experience.
So, what are you waiting for? Try Standard Bots today and see the difference it can make for your business!
🤖 Resources
- [Zendesk AI Chatbot](https://www.voc.ai/product/ai-chatbot)
🤖 FAQ
🤖 Q: What is Standard Bots?
A: Standard Bots is a package that includes what was formerly known as Answer Bot and Flow Builder. These bots are built for simple request types with the main goal of deflection and information gathering.
🤖 Q: What is Flow Builder?
A: Flow Builder is a bot building tool that allows Zendesk customers to create their own conversational bots for messaging channels.
🤖 Q: What are Article Recommendations?
A: Answer Bot is our AI-powered article recommendation tool that works in tandem with your guide knowledge base to surface your content with the hopes of deflecting customer inquiries.
🤖 Q: What are the benefits of Standard Bots?
A: The benefits of Standard Bots include personalized service, boosted agent productivity, scalability, and cost-effectiveness.
🤖 Q: How can Standard Bots help my business?
A: Standard Bots can help your business in many ways, including customer service, sales, marketing, and operations.
