If you have ever searched for a reliable customer support tool, Zendesk must have appeared on that list. Undoubtedly, it is a popular help desk software worldwide with seamless performance. However, employing this tool is not feasible for all companies.
Businesses that lack resources to utilize Zendesk can look for possible Zendesk alternatives. However, this requires considering several different features. If you don't know which Zendesk competitors you can choose, then this is what we will help you do. In this post, we are discussing the 10 top Zendesk competitors to enhance customer service operations.
Here is the list of Zendesk alternatives we will cover in this post:
- VOC AI
- Hubspot Service Hub
- Jira Service Management
- Salesforce Service Cloud
- Zoho Desk
- Kustomer
- HappyFox
- Intercom
- Help Scout
- Front
Top 10 Zendesk Competitors
Whether you want to switch to a Zendesk alternative or simply looking for an affordable and reasonable helpdesk solution, it can be hard to decide the one that meets your needs. You need to analyze the functionality and quality before you begin working. Therefore, we have taken the burden off your shoulders and shortlisted the top-performing solutions in this section.
1. VOC AI
Best AI customer support service assistant
If you are looking for a high-end customer service assistant to handle all help desk operations for you, VOC AI Agent for Customer Service is the best platform. Equipped with cutting-edge AI technology, its AI agents offer seamless customer service globally providing a 5-second response rate on average.
Once you train it on your given data, VOC AI can easily manage all customer queries by generating the most appropriate answers in real-time. Moreover, it can learn from your message history to send customized responses. Also, it can observe the customer conversation intent to deliver relevant and accurate information.
With its single-click and omnichannel integration functionality, your conversations can continue no matter where your customers are using WhatsApp, Facebook, LiveChat, TikTok, Email, Zendesk, and other platforms. On top of that, you can even monitor your chatbot performance with customer reviews and improve the quality.
Pricing
- Pro: $39/month (1,000 message credits/month)
- Team: $199/month (10,000 message credits/month)
- Enterprise: Custom plan (100,000+ messages credits/month)
2. Hubspot Service Hub
Best support platform with marketing and sales services
Hubspot is a potential Zendesk competitor that is popular for sales and marketing services. It also has a customer support desk called the Hubspot Service Hub that helps businesses collect customer information with AI-powered insights to understand their needs and deliver personalized services.
In terms of features, Hubspot Service Hub has a shared inbox, knowledge base builder, dashboards, live chat, ticketing, and chatbot. Moreover, it brings inbound calling, omnichannel messaging, customer portals, and VoIP calling functionalities to facilitate the users and customer feedback surveys to improve efficiency. .
The best thing is that the Hubspot Service Hub automates your routine tasks and facilitates data entry. Furthermore, it helps in delivering authentic services and simplifies collaboration with service analytics and team management.
Pricing
- Starter: $20/month per seat
- Professional: $100/month per seat
- Enterprise: $130/month per seat
3. Jira Service Management
Best Zendesk alternative to manage teams
Jira Service Management is a reasonable Zendesk alternative choice for small to medium-scale companies that want to perform help desk operations. It ensures fast delivery with dynamic forms and customizable templates. It also offers pre-configured workflows, sales and marketing requests management system, event planning, and contract tracking features.
In terms of integrations, it can work with over 1000 apps, like Microsoft Teams, Zoom, Salesforce, Slack, Amazon, etc. Moreover, it runs smoothly with Jira (primarily designed for project management services) and lets you scale on the go.
With Jira Service Management, you can easily collaborate across different platforms to notice changes and handle requests. However, considering the technical nature of this platform, it has a gentle learning curve as compared to Zendesk.
Pricing
- Standard: $22.05.month/agent
- Premium: $49.35/month/agent
- Enterprise: customized package
4. Salesforce Service Cloud
An easy-to-use Zendesk alternative with AI capabilities for CRM
Salesforce is popular for its CRM but it also offers Service Cloud for customer services. If you are enthusiastic about data innovations and AI, Salesforce Service Cloud is perfect for your business procedures and one of the potential Zendesk competitors. Its AI-powered workspace boosts productivity and manages serious incidents.
With Salesforce Service Cloud, you can delegate tasks to the most suitable team member and provide omnichannel customer support through email, messages, phone lines, and self-service portals. Moreover, its intelligent recommendation system can personalize all conversations.
Salesforce Service Cloud lets you build a knowledge base, generate accurate responses for customers, and automate workflows.
Pricing
- Starter: $25/month/user
- Professional: $80/month/user
- Enterprise: $165/month/user
5. Zoho Desk
Best Zendesk competitor for non-stop customer service
Zoho Desk is an easy-to-use and Zendesk alternative software that makes you more accessible to your customers. It offers instant and accurate resolutions while streamlining customer service at every stage. Moreover, it helps you stay organized and productive with powerful tools.
Zoho Desk lets you understand your customers by providing easily trackable customer service metrics. It also ensures you consistently deliver high-quality services for a sustainable and stronger business.
Zoho Desk brings affordable packages to meet the needs of organizations of all sizes and categories. Additionally, it allows integration with 200+ apps.
Pricing
- Standard: $20/month/user
- Professional: $35/month/user
- Enterprise: $50/month/user
6. Kustomer
Zendesk alternative with AI-powered CRM capabilities
Kustomer is one of the best Zendesk competitors offering both CRM and help desk solutions. It is a simple and smart software powered by AI technology. This next-gen AI customer service bot increases efficiency by 45% whereas its AI-based copilot boosts performance by 65%.
Kustomer is capable of using your customer data to offer an incredible service experience and address issues before they even arise. Customers can get a unified view across different platforms and enjoy personalized services.
Kustomer platform stores all the orders, tickets, and customer data natively by integrating with several different apps.
Pricing
- Enterprise: $89/month/user
- Ultimate: $139/month/user
7. HappyFox
Top Zendesk Competitor with Project Management Features
If you are looking for help desk software with a hint of project management functionalities, HappyFox is all you need. It can optimize your workflows and organize your support operations with an advanced and powerful ticketing system.
With HappyFox, you can control your global customer network, keep data arranged, and get all operations done quickly. It has a shared inbox, automation features, and a knowledge base builder to assist you.
Interestingly, HappyFox allows you to personalize the customer experience and create custom workflows. Moreover, it converts all requests into tickets for your convenience and offers metrics to help you analyze the service delivery and take appropriate measures.
Pricing
- Mighty: $39/month/user
- Fantastic: $59/month/user
- Enterprise: $79/month/user
- Enterprise Plus: $99/month/user
8. Intercom
Reputed AI Customer Service Solution
Intercom is another reputed Zendesk competitor and a widely used AI customer service solution. It provides a wide range of customer service features, including AI chatbot personalized responses, shared inbox, and app integrations. Its AI chatbot can instantly resolve 50% of queries and reduce ticket load greatly.
Intercom has collaborative tools, a ticketing system, and a help center. In short, it leverages AI capabilities with many practical features to uplift customer service and support. In the upcoming updates, Intercom is expected to add multiple language support to the chatbot for resolving customer queries.
Pricing
- Essential: $39/month/user
- Advanced: $99/month/user
- Expert: $139/month/user
9. Help Scout
Top Zendesk competitor for scaling businesses
Help Scout is a unified platform that offers help center, shared inbox, and live chat software. It maintains all your customer conversations in one place. In terms of features, it has a shared inbox, live chat, knowledge base, proactive messaging, omnichannel support, and automation.
Help Scout also offers built-in reports to analyze response times and performance across various channels. Its AI capabilities can help you generate conversation summaries and enhance the replies. You get 50+ app integrations and an organized workspace with this software.
Pricing
- Standard: $20/month/user
- Plus: $40/month/user
- Pro: $65/month/user
10. Front
Efficient Zendesk competitor for startups
If you are searching for a help desk solution for exceptional customer service, Front is another potential Zendesk alternative tool to use. As a customer operations platform, Front streamlines communication by directing, responding, and measuring all your customer conversations.
Front key features include shared inbox, knowledge base, live chat, automated workflows, and many more. It guarantees quick and accurate human responses and eliminates manual repetitive tasks. You can also centralize inbound messages from various channels like chat, email, voice, and text messages
Front is capable of routing messages automatically by using keywords or some data. Furthermore, it brings a tagging feature to find the visual cues and pull reports.
Pricing
- Growth: $59/month/user (billed annually)
- Scale: $99/month/user (billed annually)
- Premium: $299/month/user (billed annually)
Wrapping Up - Pick Your Zendesk Competitor Smartly
Efficient and responsive customer service is critical for any business. Many tools nowadays claim to replace your annual work while compromising the delivery quality. Although Zendesk is the ultimate choice for customer service operations, not all organizations can adopt it due to the cost and complexity. Therefore, you can consider the above Zendesk competitors and smartly choose the one that best aligns with your needs.
