🤖 Advanced AI: Taking Customer Experience to the Next Level
Are you looking for a way to improve your customer experience? Look no further than Advanced AI from Zenus. In this article, we'll explore what Advanced AI is and how it differs from other bot offerings. We'll also cover the key features that make Zenus Advanced AI so great, including intelligent triage, Advanced Bots, AI-powered intents, intelligence in the context panel, and macro suggestions for admins.
🤖 What is Advanced AI?
Advanced AI is a powerful tool that takes the complexity out of artificial intelligence by making it fast to deploy, easy to use, and ready right out of the box. With Advanced AI, you can build a variety of workflows to help improve your customer experience.
🤖 How is Advanced AI Different?
What really sets Advanced AI apart from other bot offerings is its focus on intent, sentiment, and language. With these three features, you can quickly detect what the customer is reaching out about, detect the tone of the end user reaching out, and expedite that ticket to the correct support team.
🤖 Key Features of Zenus Advanced AI
🤖 Intelligent Triage
Intelligent triage picks up on the language, sentiment, and intent from interacting with your customers to classify incoming requests and help manage ticket flow. With intelligent triage, you can automate responses to your customers, gather necessary information, and eliminate the need to manually route your tickets one by one.
🤖 Advanced Bots
Advanced Bots are built for messaging and email that come pre-trained and ready to assist your customers at launch. These Bots automatically detect and classify your customer requests, helping save admins manual set of time and access an always available resource.
🤖 AI-Powered Intents for Bots
These intents can be assigned to answers provided by your customers to help you save time and increase bot accuracy. By applying these suggested intents, you're building more effective conversational Bots while filling in the gaps in its knowledge.
🤖 Intelligence in the Context Panel
This is an agent-facing panel in the agent workspace that shows your team the AI-powered insights and suggests the right macros to apply to solve the customer's issues. This helps your team ramp up quickly and helps improve your already tenured rep skill sets.
🤖 Macro Suggestions for Admins
These AI-powered suggestions for new macros mean that admins no longer need to create pre-canned responses for your team on their own. The AI does all of the heavy lifting for them, and with just a few minor adjustments if needed, your admin can approve a macro simply with just the click of a button.
🤖 Pros and Cons of Zenus Advanced AI
Pros:
- Fast to deploy
- Easy to use
- Ready right out of the box
- Provides scalable options for customers
- Saves admins manual set of time
- Access an always available resource
- Automate responses to customers
- Gather necessary information
- Eliminate the need to manually route tickets one by one
- Build more effective conversational Bots
- Improve already tenured rep skill sets
Cons:
- Must have both the agent workspace and zenes messaging enabled on your account
- Advanced AI is an add-on purchase that works with our Zenus Suite offering
🤖 Highlights
- Advanced AI is a powerful tool that takes the complexity out of artificial intelligence by making it fast to deploy, easy to use, and ready right out of the box.
- With Advanced AI, you can quickly detect what the customer is reaching out about, detect the tone of the end user reaching out, and expedite that ticket to the correct support team.
- Key features of Zenus Advanced AI include intelligent triage, Advanced Bots, AI-powered intents, intelligence in the context panel, and macro suggestions for admins.
- Pros of Zenus Advanced AI include fast deployment, easy use, scalability, and automation of responses to customers.
- Cons of Zenus Advanced AI include the need for both the agent workspace and zenes messaging enabled on your account and the fact that it is an add-on purchase.
🤖 FAQ
Q: What is Advanced AI?
A: Advanced AI is a powerful tool that takes the complexity out of artificial intelligence by making it fast to deploy, easy to use, and ready right out of the box.
Q: How is Advanced AI different from other bot offerings?
A: What really sets Advanced AI apart from other bot offerings is its focus on intent, sentiment, and language.
Q: What are the key features of Zenus Advanced AI?
A: Key features of Zenus Advanced AI include intelligent triage, Advanced Bots, AI-powered intents, intelligence in the context panel, and macro suggestions for admins.
Q: What are the pros of Zenus Advanced AI?
A: Pros of Zenus Advanced AI include fast deployment, easy use, scalability, and automation of responses to customers.
Q: What are the cons of Zenus Advanced AI?
A: Cons of Zenus Advanced AI include the need for both the agent workspace and zenes messaging enabled on your account and the fact that it is an add-on purchase.
Resources:
- https://www.voc.ai/product/ai-chatbot
