In business, we know that delivering quality products helps retain customers. But what about sending a thank you message for the purchase?
According to the bestselling book "Influence: The Psychology of Persuasion", when someone gives you something, you are wired to give back. So, when you say thank you to customers for their purchase, they will give back by making more purchases or marketing your product to their friends/family.
A thank you message to customer for purchase reflects a gesture of appreciation and valuing their money/trust. This naturally creates a positive image of your brand even before they have tried your product. Therefore, this guide wants to make you the best use of thank you messages by presenting some of the best thank you messages after order.
- 5 Types of Thank You Messages
- 22 Impressive Thank You Messages to Customers For Purchase
- How to Write a Thank You Message on Your Own?
- Things to Avoid When Writing a Thank You Message
- Wrapping Up – Say "Thank You" and Get "Welcome" with More Sales
5 Types of Thank You Messages
Although the thank you message looks simple and straightforward, it has many types. It means that you can thank customers in multiple ways, as follows:
1. Display a Thank You Page
Many online stores or software websites have a dedicated thank you page that displays quickly after the customer has placed the order. It acknowledges customers for their purchase and often displays the link to the brand's social media pages to make them follow those accounts.
This way, you can acknowledge and promote your social media pages through the well-designed thank you page. BigCommerce or Shopify even provides ready-made templates for thank you pages.
2. Thank You Through Email
Do you know that emails sent after purchase have a higher click-through and open rate than regular emails? So, you can use this as an opportunity to not just say thank you but also provide a discount for the next order or ask for feedback.
3. Personalized Thank You with Chatbot
Sending every customer a customized thank you message looks effective but requires a dedicated customer service agent. Alternatively, you can use an AI chatbot to fulfill this job autonomously. VOC AI Chatbot is an excellent chatbot you can configure to send thank you message to the customer autonomously after the order. The chatbot can even engage customers with more interaction with different questions like, do you want me to send you the order number?
4. Thank You Card
Sending thank you cards alongside the product is another effective way to appreciate customers for their purchases. You can use ready-made thank you cards or can go beyond and write them hand-written thank you messages. In fact, hand-written thank you messages have a great impact, as they reflect your deeper appreciation for the order.
5. Freebies
Thank you is not just confined to text form. You can also send some freebies with the order, as who doesn't like getting something extra for free? This leads to a positive impact, making customers leave positive reviews and buy more.
22 Impressive Thank You Messages to Customers For Purchase
77% of consumers like it when the brand shows appreciation. That's why a well-crafted thank you message can have a significant impact. Below, we have shortlisted the most decent and best thank you messages you can send to customers for purchase:
Thank You Message for Your Purchase via Email or Thank You Page
If you are going to send a thank you message to customer for purchase through an email, thank you page, or similar other way, then check out the below messages:
- Thank you for your order! Every purchase supports our small business and that means the world.
- Thank you for shopping with us! Hope you love the [product].
- Thank you for choosing our product. We appreciate your trust and will do our best to meet your expectations.
- Thank you for your order. Enjoy your free [gift name].
- Thank you for your purchase! I hope you love your new purchase! Please don't hesitate to contact me at [email address] if you need any assistance.
- Thank you for your order! As a first-time customer, you can use the coupon code below to get a 20% discount on your next order:
- Dear [name], Thank you so much for the order and for supporting our small business. We will make this purchase your best decision.
- Thank you for your order! We know you're going to love it. You can track your order here, review us here, or shop again here.
- Thank you for your order! We'll let you know as soon as it ships. While you're waiting, check out this post on how to use it. Or spread the word! Click here to share your order on social media.
- Thanks for ordering your [product name], [Name]! We’re excited for you to test and give a review. Don't forget to check our quick tips on setup.
- To say thank you is not enough, but since we can't give you a hug, please accept our heartfelt gratitude for your order!
Thank You Message for Your Purchase via Card
If you are going to send a thank you message to customer for purchase through a card, then below are some immersive messages to try:
- Thank you for your purchase! Your support means the world to us. Enjoy your new [product]!
- A big thank you for choosing [Your Brand]! We hope [product] brings you joy and satisfaction. Your support is truly appreciated.
- Heartfelt thanks for your order! Your choice in [product] makes us smile. Wishing you happiness with your new purchase!
- Your recent purchase has made our day brighter! Thank you for choosing [Your Brand]. We hope you love [product] as much as we do.
- Thank you for choosing [Your Brand]! As a token of our appreciation, enjoy a [X]% off your next purchase with coupon code: THANKYOU[X]. We can't wait to serve you again!
- Dear [name], Cheers to you for choosing [Your Brand]! Your support fuels our passion. Enjoy your [product], and thank you for being a part of our journey.
- Unwrapping gratitude! Thank you for your order. We hope [product] exceeds your expectations. Your satisfaction is our priority.
- Thank you for letting us be a part of your [product] experience. Wishing you joy and satisfaction with your purchase!
- A small note, a big thank you! Your purchase of [product] is appreciated more than words can express. Enjoy every moment with it.
- Your recent purchase has unlocked a special treat! Receive a complimentary [freebie] with your next order. Simply use code: [code] at checkout. Thank you for being a part of [Your Brand]!
- Thank you for being a valued customer. Your trust in [Your Brand] is the foundation of our success. Enjoy your [product]!
Overall, all the above thank you messages for orders are something extra for customers and make them feel more valued. So, choose one of the above messages, customize it if you want, and start using it to appreciate customers for their orders.
How to Write a Thank You Message on Your Own?
Many business owners like you tend to create their own customized thank you messages that match their brand and target audience. So, if you want to write a thank you message to customers for purchase, below are some useful tips to follow:
- Keep it short, like the length of a tweet (around 30 words max).
- Keep it sweet and conversational.
- Speak your brand voice.
- Spice up your language with words like grateful, heartfelt thanks, honored, humbled, thrilled, yay, etc.
- Add a personalized touch by mentioning their or product name.
- Keep it clear and readable.
Consider the above thank you messages as your reference and create customized ones that effectively reflect your brand voice.
Things to Avoid When Writing a Thank You Message
Writing a thank you message isn't rocket science that needs special skills. All you need is to use the right words that convey the message effectively. However, there are some common mistakes that you can make unintentionally while writing a thank you message.
So, some of the don'ts to avoid while writing a thank you message are as follows:
- Do not write overly generic expressions.
- Do not make grammar mistakes.
- Do not write lengthy messages that take longer to read.
- Do not assume that the same message fits all.
- Do not neglect timeliness.
- Do not forget to write a clear call to action, such as leaving a review, exploring the latest products, etc.
- Do not overly promote your brand.
Overall, draft a few thank you messages and finalize the ones that don't violate the above points and give a perfect balance of appreciation and personalization.
Wrapping Up – Say "Thank You" and Get "Welcome" with More Sales
Sending a thank you message to customer for purchase has proven to raise a positive image of the brand and lead to more orders or word-of-mouth marketing. All it requires is crafting the perfect thank you messages that align with your brand and give the appreciation customers deserve.
If you can afford discounts or freebies, then they definitely elevate the message outcomes. So, we will wrap up by recommending you create your order thank you message today and improve your customer engagement triggered with more sales and positive reviews.
