Zendesk Tutorial: Customer Service Software & Sales CRM

Zendesk Tutorial: Customer Service Software & Sales CRM

April 4, 2024
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Author: Big Y

This article is about how to use Zendesk. The article starts with an introduction to Zendesk and its features. Then it goes on to discuss the different settings that can be configured in Zendesk, including email, customers, agents, tickets, schedules, accounts, and automations. Finally, the article provides instructions on how to use the Zendesk help widget, email channel, and ticket management features.

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