Whether you want a tool to handle customer inquiries or manage service requests, you must have found Zendesk in the top recommended software list. It is a one-stop solution for organizations that need a robust management system for customer assistance, team collaboration, or help desk services.
Despite being an outclass solution, it might not work for companies with limited resources, low budgets, and time shortages due to the advanced software functionality. Therefore, if you are experiencing similar constraints and looking for some alternative options, then this is what we will help you with. In this post, we list the top 11 Zendesk alternatives with complete feature analysis.
Here is the list of Zendesk alternatives we will cover in this guide:
11 Best Zendesk Alternatives To Consider in 2024
There are dozens of software solutions that are offering Zendesk similar capabilities. Therefore, it becomes overwhelming to pick the right one. To help ease this hassle, we have shortlisted the best 11 Zendesk alternatives in this section that fulfill most of the customer service and management needs.
1. VOC AI
Best AI Customer Service Agent
If you want the best customer service agent in the industry with high-end technology, VOC AI Agent for Customer Service is a perfect choice. Its AI-powered automated customer service helps to automate 70% of customer support queries.
VOC AI chatbot can be trained on your provided data and then can respond to customer queries with more relevant answers. It provides a 5 second ultra-fast response rate to ensure instant resolution to customer queries. Moreover, it also analyzes and learns from historical messaging.
The best thing is that you can integrate VOC AI chatbot on a wide range of platforms, including WhatsApp, website, Facebook, Intercom, Amazon, etc. In short, the VOC AI chatbot is your go-to tool if you are looking for a Zendesk alternative for customer service.
You can try the free demo to walk around its interface and test its functionality.
Pricing
- Pro: $39/month (1,000 message credits/month)
- Team: $199/month (10,000 message credits/month)
- Enterprise: Custom plan (100,000+ messages credits/month)
2. Help Scout
Budget-friendly Help Desk Solution
Help Scout is a simple yet robust Zendesk alternative solution to support customers globally. It provides a unified platform to handle all conversations with customers. Delightful customer support, shared inbox, and live chat software are some of the key highlights of Help Scout. On top of that, it offers an easy and quick setup with no extra requirements or complicated features that you can manage yourself. Moreover, it has workflows, reporting, and custom fields to help you scale your team.
With Help Scout, you can easily switch from Zendesk by automatically importing your data and getting customer profiles immediately after you sign up. Additionally, you can create self-service portals for customers, including knowledge bases or other useful resources to help them resolve their issues without having to contact the support team.
Pricing
- Standard: $20/month/user
- Plus: $40/month/user
- Pro: $65/month/user
3. Helpjuice
Best Self-Serving Knowledge Base Software
Helpjuice is a perfect tool for organizations looking to create a fully customizable knowledge base. It provides team members simultaneous internal editing access to collaborate and improve any document at the same time. Additionally, it offers tons of useful editing and authoring features for articles.
Helpjuice provides free imports from Zendesk, Excel, Word, etc. Also, it offers over 12 themes and large customization options. In terms of third-party tools, it can integrate with Zapier, Google Chrome, Slack, Microsoft Teams, Salesforce, Zendesk, etc.
Pricing
- Starter: $120/month (up to 4 users)
- Run-Up: $200/month (up to 16 users)
- Premium Limited: $289/month (up to 60 users)
- Enterprise: Unlimited users
4. Freshdesk
Streamlined and Scalable Customer Support Solution
Freshdesk is another Zendesk alternative and an intuitive help desk tool with an AI-driven ticketing system. It provides a unified workspace and ensures fast delivery of personalized services. Moreover, you can handle all support-based communications from different channels on one platform. You can also set up a fully functional call center, convert your support emails into tickets, and engage with clients through live chat.
Freshdesk offers advanced features like agent collision detection, canned responses, scenario automation, team inbox, ticket field suggester, and much more for effective management. Furthermore, it provides dashboards and custom reports to evaluate your performance and improve efficiency.
Pricing
- Growth: $15/month/user (billed annually)
- Pro: $49/month/user (billed annually)
- Enterprise: $79/month/user (billed annually)
5. Intercom
Best Helpdesk Solution for Authentic Customer Connections
Intercom is an AI-powered helpdesk for a personalized support experience with proven speed and efficiency. Its shared inbox facilitates faster and deeper collaboration. You can design an omnichannel support system by directing all conversations through WhatsApp, live chat, phone, email, and social media to your inbox.
Using the Intercom as Zendesk alternative, users can create knowledge bases to help customers find the solutions to simple and even complex issues. It provides easy customization tools to let users manage various help centers from one workspace.
Interestingly, you can integrate over 450 different apps with Intercom, including Jira, Hubspot, and Salesforce.
Pricing
- Essential: $39/month/user
- Advanced: $99/month/user
- Expert: $139/month/user
6. HappyFox
Advanced Helpdesk Solution with Real-Time Data Collection
HappyFox is an all-in-one help desk platform with a powerful support ticket system. It helps users convert all inbound requests into tickets to keep them organized. Also, it has an easy-to-use interface packed with rich features for flexible ticketing.
With HappyFox, you can easily collaborate and alert team members by leaving private notes. Furthermore, you can try ticket templates to pre-fill the recurring cases. The best thing is that it features a multilingual knowledge base to assist customers from different regions.
Pricing
- Mighty: $39/month/user
- Fantastic: $59/month/user
- Enterprise: $79/month/user
- Enterprise Plus: $99/month/user
7. LiveAgent
Reliable Helpdesk Software for all Ticketing Services
LiveAgent is a one-stop customer care solution for high-quality services and a perfect Zendesk alternative. It comes with no setup fee and no credit card requirements. Additionally, it provides omnichannel support and a knowledge base for enhanced performance.
With LiveAgent, you can integrate with more than 200 tools, including Salesforce, WordPress, Shopify, Hubspot, Mailchimp, Zapier, Jira, etc. Moreover, it brings 130+ ticketing features for users.
Pricing
- Small business: $9/month/user
- Medium business: $29/month/user
- Large business: $49/month/user
- Enterprise: $69/month/user
8. Zoho Desk
Best Helpdesk Solution for Quick Issue Resolution
Zoho Desk is a good Zendesk alternative, offering convenient and fast customer service. It brings robust tools to empower and sustain businesses with the best customer service, including service metrics to keep track of business performance delivery.
Zoho Desk promotes scalability and accessibility and fits the needs of organizations of different sizes. Moreover, it can integrate with 200+ third-party tools and 45+ native apps.
Pricing
- Standard: $14/month/user
- Professional: $23/month/user
- Enterprise: $40/month/user
9. AzureDesk
Top Helpdesk Platform with a User-friendly Interface
Azuredesk is a simplistic helpdesk tool that can help you customize all your ticketing needs. It comes with a ticket management system that offers complete solutions for customer issues and converts all emails into support tickets.
With Azuredesk, you can integrate many different apps like Jira, Slack, etc. Moreover, you get insightful reports to manage performance and a knowledge base system for self-service.
Pricing
- Plus: $50/month/user
10. Hiver
Best Multichannel Helpdesk Solution
Hiver is a seamless software for business communication management across different platforms, including live chat, email, voice communication, knowledge base, etc. It also promotes team collaboration and handles all conversation channels by bringing them inside Google. This helps you delegate queries in a single click and collaborate smoothly.
With Hiver analytics, you can monitor team performance and observe key metrics. Its unified inbox experience makes it a good Zendesk alternative by giving multi-channel assistance.
Pricing
- Lite: $19/month/user
- Pro: $59/month/user
- Elite: $99/month/user
11. Groove
Robust Helpdesk Solution for Streamlining Email-based Support
Groove is a simple Zendesk alternative with a complete customer support management system. You get features like collision detection, customer history, statuses, assignments, and private comments using this software.
Groove simplifies collaboration with your growing team's requirements. You can send private messages or assign tasks to co-workers. Also, it provides a fully customizable knowledge base and accurate analytics reports.
Pricing
- Standard: $6.0/month/user
- Plus: $11.60/month/user
- Pro: $19.60/month/user
- Select: $26.00/month/user
Wrapping Up - Which Zendesk Alternative is the Best?
Zendesk's advanced functionality requires excessive resources and time, which isn't feasible for every organization to manage. These organizations need a Zendesk alternative to serve customers, but selecting the right helpdesk solution can be exhausting without proper knowledge.
Above we have listed and discussed 11 top Zendesk alternative tools to manage customer services efficiently. You can decide on the platform which suits your personal needs. However, if you are looking for the best customer service agent with cutting-edge technology and robust functionality, then VOC AI Chatbot is the perfect tool for you.
