Tesla Customer Service: A Tale of Two Deliveries
Tesla has become a household name in the automotive industry, known for its sleek electric cars and innovative technology. However, as the demand for Tesla cars continues to rise, so do the issues with their customer service. In this article, we will discuss two delivery experiences with the Tesla Model S Plaid and the Model X Plaid, and the customer service that came with them.
Table of Contents
1. Introduction
2. The First Tesla Model S Plaid Delivery Experience
3. The Second Tesla Model X Plaid Delivery Experience
4. The Issues with Tesla's Customer Service
5. Pros and Cons of Owning a Tesla
6. Highlights
7. FAQ
The First Tesla Model S Plaid Delivery Experience
The first delivery experience discussed in this article is with the Tesla Model S Plaid. The customer had previously owned three Teslas, all of which were bought new from Tesla. The first Tesla was purchased in 2015, and the customer had a great experience with the customer service. However, when the Model S Plaid was released, the customer's experience was far from great.
The customer received a call from Tesla stating that their Tesla was ready for pickup. The customer took time off work to go pick up the car with their wife, hoping for a great experience like they had with their first Tesla. However, when they arrived at the dealership, they were told that the car was not ready for pickup due to a rock chip in the windshield. The customer was disappointed that Tesla did not inform them of this issue beforehand, and they had to wait an additional three days for the car to be ready.
When the customer finally received the car, they found that the windshield had been replaced, but the car was not detailed or cleaned. The customer was disappointed with the lack of customer service and attention to detail.
The Second Tesla Model X Plaid Delivery Experience
The second delivery experience discussed in this article is with the Tesla Model X Plaid. The customer received a call from Tesla stating that their car was ready for pickup, but when they arrived at the dealership, they were told that the car was not ready due to dust particles in the console. The customer was frustrated that they had taken time off work to pick up the car, only to find out that it was not ready.
When the customer finally received the car, they found that the parking brake light was out. They took the car to the service center, where it was in the shop for 28 days to fix the parking brake light and a hole in the dash caused by a technician. The customer was frustrated with the lack of updates and communication from Tesla during this time.
The Issues with Tesla's Customer Service
The issues with Tesla's customer service are apparent in both delivery experiences discussed in this article. The lack of attention to detail, communication, and updates from Tesla is frustrating for customers who are spending a significant amount of money on their cars.
While Tesla's cars are innovative and exciting, the customer service experience leaves much to be desired. The lack of commission salespeople means that there is no one assigned to the customer to ensure a positive experience. Additionally, the rush to deliver cars quickly means that quality control is often lacking.
Pros and Cons of Owning a Tesla
Owning a Tesla has its pros and cons. On the one hand, Tesla's cars are innovative, sleek, and environmentally friendly. On the other hand, the customer service experience can be frustrating and lacking in attention to detail.
Pros:
- Innovative technology
- Sleek design
- Environmentally friendly
Cons:
- Poor customer service
- Lack of attention to detail
- Rushed quality control
Highlights
- Tesla's cars are innovative and exciting, but the customer service experience leaves much to be desired.
- The rush to deliver cars quickly means that quality control is often lacking.
- Tesla's lack of commission salespeople means that there is no one assigned to the customer to ensure a positive experience.
- Owning a Tesla has its pros and cons, with innovative technology and sleek design on one hand, and poor customer service and rushed quality control on the other.
FAQ
Q: Are Tesla cars worth the money?
A: Tesla cars are innovative and environmentally friendly, but the customer service experience can be frustrating. It ultimately depends on the individual's priorities and preferences.
Q: Why is Tesla's customer service lacking?
A: Tesla's rush to deliver cars quickly means that quality control is often lacking, and the lack of commission salespeople means that there is no one assigned to the customer to ensure a positive experience.
Q: What are the pros and cons of owning a Tesla?
A: Pros include innovative technology, sleek design, and environmental friendliness. Cons include poor customer service, lack of attention to detail, and rushed quality control.
Q: Will Tesla improve their customer service in the future?
A: It is unclear if Tesla will improve their customer service in the future, but as competition increases, they may have to step up their game to win over customers.
In conclusion, while Tesla's cars are innovative and exciting, the customer service experience leaves much to be desired. The rush to deliver cars quickly means that quality control is often lacking, and the lack of commission salespeople means that there is no one assigned to the customer to ensure a positive experience. As competition increases, Tesla may have to improve their customer service to win over customers.
