Economic Academy
#CSAT - CUSTOMER SATISFACTION SCORE CALCULATION IN EXCEL - BPO Interview Questions📊 How to Calculate CSAT Score in Excel: A Step-by-Step Guide
Are you looking for a way to measure your customers' satisfaction with your products or services? Look no further than the CSAT score! In this article, we'll show you how to calculate your CSAT score using Excel.
📥 Download the Free Te
Manpower Calculation in BPOHow to Calculate Main Power: A Step-by-Step Guide
Are you looking to calculate the main power for your business? In this article, we will guide you through the process step-by-step. Here are the ten headings we will cover:
Table of Contents
1. Introduction
2. Required Tools
3. Extracting Call Hand
Occupancy Calculation in BPOCalculating Occupancy in the BPO Sector 📊
If you work in the BPO sector, you know how important it is to calculate occupancy. Occupancy is a measure of how much time an agent spends handling customer queries. In this video, we will learn how to calculate occupancy and what it means for your busine
Calculate Attrition Rate In Excel - Employee attrition report - How to calculate percentageTable of Contents
1. Introduction
2. Understanding Attrition Rate
- 2.1 Definition of Attrition Rate
- 2.2 Importance of Calculating Attrition Rate
3. Calculating Attrition Rate
- 3.1 Attrition Rate Formula
- 3.2 Components of the Formula
4. Determining the Number of Employees
- 4.1 Beginning of th
Capacity Planning or FTE Requirement - BPO Job interview - Manpower Calculation in BPOTable of Contents
1. Introduction
2. Manpower Capacity Planning: An Overview
3. Calculating Manpower Requirement
- 3.1 Average Transaction Volume
- 3.2 Average Time per Transaction
- 3.3 Total Time Required
- 3.4 Total Time Available
- 3.5 Manpower Requirement Formula
4. Factors Affecting Manpower
Desktop Support and Field Service Staffing Ratios**Table of Contents**
1. Introduction
2. Understanding the Challenge
3. The Importance of Proper Staffing
4. The Flaw in User-Based Staffing
5. The Solution: Workload-Based Staffing
6. Introducing Metric Net's Head Count Calculator
7. How the Tool Works
8. Benefits of Using the Head Count Calculato
MetricNet Service Desk Headcount Calculator Case StudyTable of Contents
1. Introduction
2. Understanding the Service Desk Staffing Dilemma
3. The Importance of Right-Sizing Your Service Desk
4. Using Metric Net's Service Desk Headcount Calculator
5. Analyzing the Case Study: Determining the Current Headcount
6. Identifying the Right-Sized Headcount
7.
#Shrinkage Calculation in BPOTable of Contents
1. Introduction
2. What is Shrinkage in BPO or Call Centers?
3. Calculation of Shrinkage
- 3.1 Planned Shrinkage
- 3.2 Unplanned Shrinkage
4. Importance of Shrinkage in Call Centers
5. Pros of Managing Shrinkage
6. Cons of High Shrinkage Rates
7. Strategies to Reduce Shrinkage
8.
Fundamentals of WFM part5 Staffing calculationUnderstanding Workforce Management: A Comprehensive Guide
👋 Welcome to our comprehensive guide on workforce management. In this article, we will explore the various aspects of workforce management, including how to calculate staffing requirements, the importance of queues, and how to control shrin
How To Calculate FTE Requirement💥Table of Contents
1. Introduction
2. What is FTE Calculation?
3. Understanding Full-Time Equivalent (FTE)
4. Factors Affecting FTE Calculation
- Task Completion Time
- Volume of Work
- Available Time
5. Calculating FTE Requirement
6. Formula for FTE Calculation
7. Importance of Accurate FTE Calcula
Tips to Calculate #Staffing Needs for Any BusinessTable of Contents
1. Introduction
2. Determining Staffing Needs
- 2.1. Too Few Employees
- 2.2. Too Many Employees
- 2.3. Staffing Gaps and Surpluses
3. Human Resource Planning
- 3.1. Sales and Productions Data
- 3.2. Estimating Staffing Needs
- 3.3. Staffing the Organization
4. Staffing Strategies
Service Desk Headcount CalculatorTable of Contents:
1. Introduction: Understanding the Importance of Staffing Appropriately
2. The Problem with Overstaffing and Understaffing
3. The Flawed Assumption of Headcount Based on Number of Users Supported
4. The Importance of Workload-Based Staffing
5. How to Ensure the Service Desk is th
How to calculate Agents Required in Call CenterTable of Contents
1. Introduction
2. How to Calculate the Number of Addresses
3. Understanding Volume Based on Historical Data
4. Demat Account Calculation and Capacity Planning
5. Finding the Number of Agents Required
6. Calculating Average Handle Time
7. Factors Affecting Call Volume
8. The Impor
Verizon Fios Customer Service SucksTable of Contents
H2: Introduction
- Brief overview of the topic
H2: Understanding the Issue
- Explanation of the problem with Verizon billing
- Discussion of prior balances and incorrect charges
H2: Resolving the Issue
- Steps to take to resolve billing issues with Verizon
- Contacting customer
![LG Customer Service Sucks!! Like... REALLY Sucks! [4K]](https://i.ytimg.com/vi_webp/X6VnDjwSdGU/maxresdefault.webp)
LG Customer Service Sucks!! Like... REALLY Sucks! [4K]Table of Contents
1. Introduction
2. The Frustration with LG Customer Support
3. The LG G4 Bootloop Issue
4. Waiting for Assistance
5. The Need for Improved Customer Support
6. Wasting Time and Energy
7. The Impact on Customer Satisfaction
8. Pros and Cons of LG Customer Support
9. Seeking Alternat
USPS Sucks @GoldSilverHunterTable of Contents
1. Introduction
2. The Unfortunate Mail Call
3. The Mystery Sender
4. The Good Old English Style
5. Missing Poker Chips in the Community
6. A Surprise Goodie Pack
7. Supporting the Community
8. The U Bingo Game
9. Collecting Quarters from the Community
10. The Giveaway Announcemen
What if the customer service sucks?Table of Contents
Introduction 🌟
- What is customer service?
- Why is customer service important?
- The impact of poor customer service
The Elements of Great Customer Service 🌟
- Responsiveness
- Empathy
- Communication
- Knowledge
- Personalization
The Benefits of Great Customer Service 🌟
- I
My Story: Why The United States Postal Service SUCKS.Table of Contents
1. Introduction
2. The Frustrations with the Post Office
3. Ordering Parts for My AR-15
4. The Delivery Mishap
5. The Inefficiencies of Customer Service
6. The Post Office's Financial Troubles
7. Long Lines and Slow Service
8. The Union Influence
9. Share Your Post Office Horror S
(S1:Ep4) Customer Service Sucks?! Stories From Our ExperiencesUnfiltered: A Podcast About Life and Society
Unfiltered is a podcast that delves into the intricacies of life and society. Hosted by Derek V and Jefe, the podcast covers a wide range of topics, from health and fitness to customer service and retail. In this episode, Derek and Jefe are joined by Flo
VLOG 34: DELTA CUSTOMER SERVICE SUCKS!**Table of Contents**
1. Introduction
2. The Frustrating Experience with Delta Airlines
3. Booking a Seat Upgrade
4. The Customer Service Call
5. Lack of Assistance and Understanding
6. The Frustration Escalates
7. The Encounter at the Gate
8. Finally, a Resolution
9. The Importance of Effective Cu
Customer Service that SUCKS, no SUCS, can grow your business!Table of Contents:
1. Introduction: The Importance of Customer Service
2. The Concept of Superior Unexpected Customer Service
3. The Benefits of Providing Superior Unexpected Customer Service
4. The Role of Customer Service in Business Growth
5. The Negative Impact of Poor Customer Service
6. How to
Fraude en eBay. Esto es por qué el servicio al cliente de eBay es pésimo.Table of Contents
1. Introduction
2. The Problem with eBay
3. The Case of Defrauded Sellers
4. The Damage and Writing Discrepancy
5. The Return and Claim Process
6. Inadequate Support from eBay
7. The Frustration of Dealing with Appeals
8. eBay's Lack of Concern for Sellers
9. The Consequences of e
Why the US Postal Service SUCKS📦 The Troubles with USPS: Late Deliveries, Debt, and Reform Efforts
The United States Postal Service (USPS) has been a staple of American life for over two centuries, but in recent years, it has faced mounting criticism for its unreliable and slow service. Despite promising changes, the question r
Home Depot Customer Service SucksTable of Contents
1. Introduction
2. The Importance of Customer Service in Retail
3. The Role of the Home Depot Electrical Department
4. The Frustration of Seeking Assistance
5. A Chance Encounter
6. The Impact of Personal Conversations
7. The Dilemma of Balancing Personal and Professional Lives
8.
Lowes Customer Service Sucks!!Table of Contents
1. Introduction
2. The Frustration with Lowe's Delivery Service
3. Inconsistent Delivery Schedule
4. Lack of Communication and Customer Service
5. The Unhelpful Attitude of Lowe's Staff
6. Issues with Order Management
7. Negative Customer Experiences
8. Lowe's Corporate Response
9
Why Your Customer Service SucksTable of Contents
1. Introduction
2. The Importance of Customer Service
3. Going Above and Beyond Customer Expectations
4. Examples of Extraordinary Customer Service
5. The Power of Personalized Customer Experiences
6. Creating a Customer Retention Plan
7. Measuring Customer Satisfaction
8. Gatheri
S&W Customer Service Sucks? (My New Winter EDC)Table of Contents
1. Introduction
2. Switching Carry Guns
3. Reasons for Switching to the Smith and Wesson 586 L Comp
4. Benefits of a 7-Shot Revolver
5. Advantages of an All-Steel Gun
6. Testing Smith and Wesson's Customer Service
7. The Issue with the Gun's Finish
8. Recording the Conversation wi
BEST BUY CUSTOMER SERVICE SUCKS!Table of Contents:
1. Introduction
2. The Negative Shopping Experience
3. The Impact of Job Dissatisfaction
4. Finding Happiness in Your Work
5. Overcoming Challenges in the Workplace
6. The Importance of a Positive Attitude
7. Dealing with Negative People
8. Self-Esteem and Self-Worth
9. Empathy a
Customer Service SUCKSTable of Contents:
1. Introduction
2. First World Problems and Streaming Services
3. The Annoyance of Compressed Video Quality
4. Hulu as an Alternative
5. The Bundled Package Dilemma
6. John Ham's Performance in Fargo Season 5
7. The Legend of John Ham's Nipples
8. The Search for Excellent Custome
