How to Calculate Main Power: A Step-by-Step Guide
Are you looking to calculate the main power for your business? In this article, we will guide you through the process step-by-step. Here are the ten headings we will cover:
Table of Contents
1. Introduction
2. Required Tools
3. Extracting Call Handling Data
4. Calculating Login Counter Required
5. Understanding Shrinkage
6. Dividing by Handling Capacity
7. Calculating Man Power
8. Cost of Man Power
9. Pros and Cons of Calculating Main Power
10. Frequently Asked Questions
Introduction
Calculating main power is an essential task for any business. It helps you determine the number of agents required to handle your call volume efficiently. In this article, we will show you how to calculate main power step-by-step.
Required Tools
To calculate main power, you will need four things: a class volume login, a Tasty account, a copy pencil, and a call handling paste. These tools will help you extract the necessary data to calculate your main power.
Extracting Call Handling Data
The first step in calculating main power is to extract the call handling data. This data will tell you how many calls an agent takes in a day. To extract this data, follow these steps:
1. Convert the hours an agent logs in into numbers.
2. Multiply the number of agents by the number of seconds in a day.
3. Divide the total by the handling capacity.
4. Multiply the result by the occupancy rate.
5. Divide the result by the total seconds an agent can handle a call.
Calculating Login Counter Required
Once you have extracted the call handling data, you can calculate the login counter required. This will tell you how many agents you need to handle your call volume efficiently. To calculate the login counter required, follow these steps:
1. Divide the number of forecast calls by the handling capacity.
2. Divide the result by 10,000.
3. Round the result to the nearest whole number.
Understanding Shrinkage
Shrinkage is the percentage of time agents are not available to handle calls. It includes time spent on breaks, training, and other non-call-related activities. To calculate shrinkage, follow these steps:
1. Divide the total shrinkage by 100.
2. Divide the result by the handling capacity.
3. Multiply the result by the number of agents.
4. Subtract the result from the total number of agents.
Dividing by Handling Capacity
To calculate the man power required, you need to divide the total call volume by the handling capacity. This will tell you how many agents you need to handle your call volume efficiently.
Calculating Man Power
Once you have divided the call volume by the handling capacity, you can calculate the man power required. This will tell you how many agents you need to handle your call volume efficiently.
Cost of Man Power
Calculating the cost of man power is essential to determine the budget required to hire the necessary agents. The cost of man power includes the salary, benefits, and other expenses associated with hiring agents.
Pros and Cons of Calculating Main Power
Calculating main power has its pros and cons. On the one hand, it helps you determine the number of agents required to handle your call volume efficiently. On the other hand, it can be time-consuming and requires a lot of data.
Frequently Asked Questions
1. What is main power?
2. Why is it important to calculate main power?
3. What tools do I need to calculate main power?
4. How do I extract call handling data?
5. How do I calculate the login counter required?
6. What is shrinkage?
7. How do I calculate shrinkage?
8. How do I divide by handling capacity?
9. How do I calculate man power?
10. What is the cost of man power?
Now that you know how to calculate main power, you can make informed decisions about the number of agents required to handle your call volume efficiently. If you have any questions or need further assistance, please feel free to ask in the comments section. And don't forget to check out our AI chatbot product at https://www.voc.ai/product/ai-chatbot, which can help reduce the workload on your customer service team.
