Voice of customer
What Is Meant by Customer Stakeholder, and What Are Its Types?Have you ever considered who has the most influence in your business? You are the owner of your business, but your customers are its stakeholders. Your products or services are highly influenced by your customer stakeholders' needs. Around 47% of B2B companies in Germany consider their customer stak
WhatsApp Chatbot: How to create WhatsApp bot?The CEO of WhatsApp claims that over 100 billion messages are sent over this network each day. Even if you handled 0.000001% of them, you would still need to respond to 1000 messages every day.
If most of them are questions like "Is this item in stock?" then even 100 seems sufficient. Is it avail
Conversational AI: A Comprehensive ManualConsumers are using WhatsApp, Facebook Messenger, Instagram, and nearly every other social media platform to ask questions about goods and services. Do you intend to respond to them? It can be challenging for most businesses to keep an eye on social media activity around-the-clock. Conversational AI
Banking Chatbots: Making use of AI's Full Potential to Transform the Banking SectorHave you ever tried to contact your bank, but you only find yourself caught in a never-ending question of "press 1 for inquiries" and "press 2 for checking"? It's annoying, isn't it? Now, reverse the situation and picture yourself as the person whose clients are caught in that cycle. It's not the be
StevenYang, CEO of Anker: voc.ai AI ChatBot helps us solve more than 70% of customer service workAt the 2023 Lark "AI future" autumn conference, Anker Founder and CEO Steven Yang gave a speech on the theme of "from searching knowledge to knowledge dialogue, building AI-driven learning organization". Steven Yang said, "through cooperation with Voc.AI AI ChatBot, it has helped us solve at least
Martech Stack: What Is It and How to Build One?Scaling up a business is not easy. It involves the hassle of dealing with complex systems and managing teams to make sure things are executed well. After all of this, are you getting a good ROI, Or is your marketing team still struggling to meet the goals? Well, you can mitigate these challenges wit
What is Client Escalation and How to Manage It Effectively?One of the keys to making a business successful is to ensure that customers are happy. If nobody finds value in your service or product, you can never succeed. So, what is it that a consumer wants? Around 60% of consumers say they would buy more from a business if they treated them better.
Communication, Collaboration, and Coordination: The 3 Cs for Cross-Functional Teams SuccessCross-functional teams have become a new norm in the corporate world to develop top-notch and customer-centric products. And why shouldn't it be? Did you know that approximately 30,000 new products are introduced each year? Out of these, only 5% are successful, while the remaining 95% fail. Most bus
What is Customer Cohort Analysis: A Complete Beginners GuideCustomer cohort analysis is a subset of behavioral analytics that deals with the grouping of customers sharing similar interests. It is a technique that every successful company uses to monitor user engagement and provide value that is highly customized to its users.
As per a 2022 survey, 62% of
Chatbot Vs. Conversational Ai- Everything you need to knowThough they shouldn't be, chatbots and conversational AI are frequently used interchangeably. You must understand the two prior to deciding which technology is best for your customer service experience.
Imagine you have a two friends, the first one loves answering every questions you as
How to Make Product Improvements: A Detailed Guide & 5 Best StrategiesIt is no secret that every business has to continuously work on their product improvements in order to keep their customers happy. Even if the product has shown a promising start and got the attention of customers, it still needs to come with upgrades/improvements. Not only is it essential to incorp
Product Design Workshop: A Comprehensive Guide to Run Successful WorkshopsIt is a proven fact that collaboration leads to better design outcomes. Getting people together is the best way to talk about issues, generate new ideas, and come up with solutions. Collaboration can take numerous forms, ranging from small casual working sessions and group assessments to i
PickleBall Market ReportThis report provides a brief analysis of the pickleball equipment market on Amazon's US marketplace. It covers market trends, product analysis and recommendations, consumer insights, and other valuable information for stakeholders in the cross-border industry on Amazon.ContentsI IntroductionII Marke
Electric Blankets Market ReportThis report provides a brief analysis of the Electric Blankets sub-market in the Amazon US market, hoping to provide valuable information for cross-border industry stakeholders of Amazon from market trends, product analysis and recommendations, consumer insights, and other aspects.
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Customer Service Chatbot – A Game-Changer for Handling Customer ServiceCustomer service is of utmost importance in today's competitive era. 81% of customers say that a good customer service experience prompts them to purchase again from a brand. That's why it is more than ever important to employ top-notch support strategies to achieve your business's sales goals.
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What is Automated Customer Service? A Complete Guide With ExamplesThe mindset of today's customers is all about faster solutions and instant responses. Every minute your customer has to wait for a response from the support team leads them to a faster and more automated competitor.
From checking order status to asking FAQs and basic account-related queries
Marketing Chatbots: The Game-Changing Strategy for Generating Leads and Converting CustomersWhen we talk about chatbots, most think they are used only for customer support. Although assisting in answering customer queries is one thing, chatbots can also help in marketing.
According to Intercom data, 82% of website visitors are likely to become a customer if they get to chat with you in
Customer Acquisition Cost: Everything You Need to Know AboutMarketing is the key to driving businesses in the 21st century. On average, a company allocates 7.8 to 15.1% of its revenue on marketing tactics, depending on the business model. It's a decent amount only if you are successful in acquiring enough customers who are ready to bring twice the ROI.
Th
What is RICE Prioritization, and How to Calculate RICE Score to Prioritize Product Roadmap?When a team puts effort into identifying areas of improvement, brainstorming new ideas, or gathering feedback, it will lead to the creation of a comprehensive product roadmap. Once the product roadmap is created, the next thing is to decide which one to emphasize first. This requires product manager
Helium 10 vs SellerSprite: A Comprehensive ComparisonIn the competitive world of e-commerce, having the right tools and strategies is crucial for success. Two popular options for Amazon sellers are Helium 10 and SellerSprite. These platforms offer a range of features to help sellers optimize their listings, track keywords, and gain valuable insights i
Expanding Your Horizons: Discovering Alternative Marketplaces for Black Friday 2023 Sales beyond AmazonIntroduction: Black Friday has become a highly anticipated shopping event worldwide, offering incredible deals and discounts to eager consumers. As an aspiring seller, it's essential to explore a diverse range of marketplaces to maximize your sales potential and reach a wider audience. While Amazon
How to Search Amazon By Seller: A Step-by-Step GuideHave you ever scrolled through Amazon, stumbled upon a specific product from a seller, but lost track of it in the endless sea of options? If yes, you aren't alone.
Many Amazon users can relate to this frustration. With its multitude of third-party sellers, the platform often makes finding specif
Section 179 Deduction Vehicle List 2023: Does My Vehicle QualifyOur daily lives revolve around our vehicles. They help us commute to work, cheer on our kids at games, and head over spontaneous road trips in a snap. However, the expense of car ownership, from fuel to repairs, can quickly add up.
Thankfully, there is a silver lining: the IRS Section 179 deducti
Amazon Business Prime vs Prime: Benefits of Amazon Business AccountIf you are gearing up to kickstart your online venture, understanding Amazon Business Prime vs. Prime is crucial. Both membership programs offer unique benefits to business owners and shoppers alike.Nonetheless, knowing the difference between both can help you make an informed decision. Below, we wi
