Salesforce Customer 360 Manufacturing Cloud Demo

Salesforce Customer 360 Manufacturing Cloud Demo

April 3, 2024
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Author: Big Y

🏭 Salesforce Manufacturing Cloud: Bringing Agility and Responsiveness to Manufacturers

In today's turbulent times, manufacturers need to be agile and responsive to handle sudden changes. Salesforce Manufacturing Cloud provides a central platform for sales operations and product teams to virtually collaborate and navigate uncertainty. With account-based forecasting, manufacturers can easily view forecasts at account and product levels, with context into quantity and revenue. This helps improve sales and operations collaboration and better understand customer purchasing behavior.

📈 Account-Based Forecasting: Improving Sales and Operations Collaboration

Account-based forecasting provides a consolidated view of your run rate business. You can create and manage sales agreements, including duration, products, prices, and planned quantities. By combining actual quantities from your ERP, you can see a unified view of all customer activity. This gives sales teams a clear view of key account activity and opportunities in the pipeline, with the information they need at the right stage to win new business.

🤝 Collaborating in Real-Time with Community Cloud

Remote and field teams can give continuous service support while adapting to resource constraints by creating workflows to surface issues and manage work orders and reps. Customers and channel partners can collaborate in real-time with Community Cloud to manage sales agreements and improve orders, schedule forecast, and demand visibility.

🧠 Einstein Analytics: Critical Business Insights

Einstein Analytics services provide critical business insights to easily understand customer demand, account health, pricing, and product performance. This helps manufacturers respond with agility to the rapidly changing needs of their ecosystem.

🌟 Pros and Cons of Salesforce Manufacturing Cloud

Pros:

- Provides a central platform for sales operations and product teams to collaborate

- Account-based forecasting provides a consolidated view of your run rate business

- Combines actual quantities from your ERP to see a unified view of all customer activity

- Gives sales teams a clear view of key account activity and opportunities in the pipeline

- Collaborating in real-time with Community Cloud to manage sales agreements and improve orders, schedule forecast, and demand visibility

- Einstein Analytics services provide critical business insights to easily understand customer demand, account health, pricing, and product performance

Cons:

- May require additional training for users unfamiliar with Salesforce

🔥 Highlights of Salesforce Manufacturing Cloud

- Provides a central platform for sales operations and product teams to collaborate

- Account-based forecasting provides a consolidated view of your run rate business

- Combines actual quantities from your ERP to see a unified view of all customer activity

- Gives sales teams a clear view of key account activity and opportunities in the pipeline

- Collaborating in real-time with Community Cloud to manage sales agreements and improve orders, schedule forecast, and demand visibility

- Einstein Analytics services provide critical business insights to easily understand customer demand, account health, pricing, and product performance

❓ Frequently Asked Questions

Q: What is Salesforce Manufacturing Cloud?

A: Salesforce Manufacturing Cloud is a central platform for sales operations and product teams to collaborate and navigate uncertainty. It provides account-based forecasting, sales agreement management, and critical business insights.

Q: What is account-based forecasting?

A: Account-based forecasting provides a consolidated view of your run rate business. You can create and manage sales agreements, including duration, products, prices, and planned quantities. By combining actual quantities from your ERP, you can see a unified view of all customer activity.

Q: What is Community Cloud?

A: Community Cloud is a platform for customers and channel partners to collaborate in real-time. It can be used to manage sales agreements, improve orders, schedule forecast, and demand visibility.

Q: What are Einstein Analytics services?

A: Einstein Analytics services provide critical business insights to easily understand customer demand, account health, pricing, and product performance.

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