Table of Contents
1. Introduction
2. Switching Carry Guns
3. Reasons for Switching to the Smith and Wesson 586 L Comp
4. Benefits of a 7-Shot Revolver
5. Advantages of an All-Steel Gun
6. Testing Smith and Wesson's Customer Service
7. The Issue with the Gun's Finish
8. Recording the Conversation with Customer Service
9. Legalities of Recording Phone Calls
10. Smith and Wesson's Response to the Issue
11. Sending the Gun for Inspection and Refinishing
12. Turnaround Time for the Refinishing Process
13. Personal Preference for Satin Finish
14. Overall Satisfaction with Smith and Wesson's Customer Service
15. Conclusion
**Switching Carry Guns: Why I Chose the Smith and Wesson 586 L Comp**
When the winter months arrive, I make a change in my carry gun selection. This year, I decided to switch from my trusty Kappa Rhino to the new Smith and Wesson 586 L Comp. Many of you have been curious about the reasons behind this switch, and I'm here to explain them.
Introduction
Carrying a firearm is a personal choice, and it's essential to find the right gun that suits your needs and preferences. In this article, I'll delve into the factors that led me to choose the Smith and Wesson 586 L Comp as my winter carry gun. We'll explore the benefits of this revolver, including its increased capacity and all-steel construction. Additionally, I'll share my experience with Smith and Wesson's customer service and how they handled a minor issue with the gun's finish.
Switching Carry Guns
As a responsible gun owner, I believe in adapting my carry gun to the changing seasons. The Kappa Rhino has served me well during the warmer months, but I wanted something different for the winter. After careful consideration, I decided to give the Smith and Wesson 586 L Comp a try.
Reasons for Switching to the Smith and Wesson 586 L Comp
There were two primary reasons behind my decision to switch to the Smith and Wesson 586 L Comp. Firstly, this revolver offers a 7-shot capacity, providing me with an extra round compared to my previous carry gun. In self-defense situations, every round counts, and having that additional capacity can make a difference.
Secondly, the Smith and Wesson 586 L Comp features an all-steel construction, unlike the aluminum frame of the Kappa Rhino. This all-steel design allows me to shoot hotter loads with confidence. I can now use heavier ammunition, such as Underwoods, Corbons, or Buffalo Boar, without worrying about wear and tear on an aluminum frame.
Benefits of a 7-Shot Revolver
Carrying a 7-shot revolver offers several advantages. With an extra round in the cylinder, I have increased firepower at my disposal. In high-stress situations, having that additional round can provide peace of mind and potentially save lives. Furthermore, the 7-shot capacity allows for more practice rounds during training sessions, enhancing my shooting skills and proficiency.
Advantages of an All-Steel Gun
The all-steel construction of the Smith and Wesson 586 L Comp brings numerous benefits. Firstly, the added weight of the steel frame helps to mitigate recoil, making follow-up shots more manageable. This increased stability allows for faster and more accurate shooting, especially when firing multiple rounds in quick succession.
Additionally, the durability of an all-steel gun is unmatched. I can confidently shoot hotter loads without worrying about excessive wear on the firearm. The Smith and Wesson 586 L Comp can handle the recoil and stress associated with powerful ammunition, ensuring its longevity and reliability.
Testing Smith and Wesson's Customer Service
Upon receiving my new Smith and Wesson 586 L Comp, I noticed a minor issue with the gun's finish. The body of the gun had a matte, satiny black finish, while the barrel boasted a high-polished, glossy appearance. Although this didn't significantly affect the gun's performance, I saw it as an opportunity to test Smith and Wesson's customer service.
The Issue with the Gun's Finish
I contacted Smith and Wesson's customer service to inquire about the discrepancy in the gun's finish. I spoke with Dave, who was courteous and attentive throughout our conversation. I explained the situation, describing the two different finishes on the gun and expressing my concern about the performance center gun having such variations.
Recording the Conversation with Customer Service
To ensure accuracy and transparency, I recorded the conversation with Dave at Smith and Wesson. Living in a single-party consent state, where only one person needs to be aware of the recording, I followed all legal requirements. This recording allowed me to share the interaction with others and evaluate Smith and Wesson's customer service.
Legalities of Recording Phone Calls
Before proceeding with the conversation, I want to clarify the legalities of recording phone calls. In the state of Washington, where I reside, it is legal to record a conversation as long as one party is aware of the recording. As I was aware and consented to the recording, it adheres to the legal framework.
Smith and Wesson's Response to the Issue
During the conversation, Dave acknowledged the discrepancy in the gun's finish and requested photos for further assessment. He assured me that Smith and Wesson would inspect the photos and determine if the finish was within specifications. If necessary, they would refinish the gun to rectify the issue.
Sending the Gun for Inspection and Refinishing
Following Dave's instructions, I promptly sent the requested photos to Smith and Wesson for evaluation. They needed to compare the finish in the photos with the expected finish for the specific serial number. This step was crucial in determining if the gun required refinishing to meet their quality standards.
Turnaround Time for the Refinishing Process
Once Smith and Wesson received the gun, they estimated a turnaround time of approximately three to four weeks for the refinishing process. This timeframe allowed them to thoroughly inspect the firearm, address the finish issue, and return it to me in optimal condition.
Personal Preference for Satin Finish
While discussing the finish with Dave, I expressed my personal preference for the satin finish on the gun. I found it visually appealing and believed it suited the performance center 586 L Comp. Dave noted my preference and assured me that they would aim to match the satin finish during the refinishing process.
Overall Satisfaction with Smith and Wesson's Customer Service
Based on my experience with Dave and Smith and Wesson's customer service, I am highly satisfied with their professionalism and commitment to resolving the issue. Dave handled the matter seriously, listened attentively, and provided clear instructions for returning the gun. Smith and Wesson's dedication to customer satisfaction reaffirmed my confidence in their brand.
Conclusion
In conclusion, the decision to switch to the Smith and Wesson 586 L Comp as my winter carry gun was driven by its 7-shot capacity and all-steel construction. These features offered increased firepower, durability, and the ability to shoot hotter loads confidently. Furthermore, my interaction with Smith and Wesson's customer service showcased their commitment to addressing customer concerns promptly and professionally.
By choosing Smith and Wesson, I have found a reliable and trustworthy brand that prioritizes customer satisfaction. Whether you're considering a new firearm or seeking exceptional customer service, Smith and Wesson is a brand worth considering.
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**Highlights:**
- Switching from Kappa Rhino to Smith and Wesson 586 L Comp for winter carry
- Benefits of a 7-shot revolver and all-steel construction
- Testing Smith and Wesson's customer service with a minor finish issue
- Recording the conversation with customer service (legality explained)
- Smith and Wesson's response and the process of sending the gun for inspection and refinishing
- Turnaround time for refinishing and personal preference for satin finish
- Overall satisfaction with Smith and Wesson's customer service
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**FAQ:**
Q: Is the Smith and Wesson 586 L Comp suitable for winter carry?
A: Yes, the 586 L Comp offers advantages such as increased capacity and all-steel construction, making it an excellent choice for winter carry.
Q: How did Smith and Wesson handle the issue with the gun's finish?
A: Smith and Wesson's customer service was exceptional. They acknowledged the issue, requested photos for evaluation, and offered to refinish the gun if necessary.
Q: What is the turnaround time for the refinishing process?
A: Smith and Wesson estimated a turnaround time of approximately three to four weeks for the refinishing process.
Q: Can I record phone conversations with customer service?
A: The legality of recording phone conversations varies by jurisdiction. In the state of Washington, where the author resides, it is legal as long as one party is aware of the recording.
Q: Does Smith and Wesson prioritize customer satisfaction?
A: Yes, based on the author's experience, Smith and Wesson demonstrated a commitment to addressing customer concerns promptly and professionally.
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Resources:
- [Smith and Wesson](https://www.smith-wesson.com/)
- [Voc AI Chatbot](https://www.voc.ai/product/ai-chatbot)
