How to Customize Your Zendesk Help Center Template
Are you looking to customize your Zendesk Help Center template? If so, you've come to the right place. In this article, we'll take you through some options on how to customize your Zendesk Help Center template to access your Zendesk Help Center or Guide as it is known.
Getting Started
To access your Zendesk Help Center, you will go to your product menu in the top right corner of your screen. This will bring you to the default Zendesk Help Center template that comes with your standard package. You will see at the top right of your screen is the Guide Admin menu link. Once you click on that, it takes you into the Zendesk Guide or Zendesk Help Center administration page.
Customizing Your Layout
Now that you're in the Zendesk Help Center administration page, you can start customizing your layout. There are two ways to do this. The first is very straightforward and the easiest way to do it. You can use the menu icons on the left of the screen. These icons are pretty much self-explanatory. You can go into your colors, select the various brand colors that fit your website or your company brand, change your text color link colors of a visit link, and anything else that you want.
As you go through these menu icons, you can configure your fonts and then brand is where you can set up your company logo, as well as whether you want to see the help center name. You can also update the favicon, which is the icon that shows up on your browser tab.
Images will be where you replace these banners. For example, you can replace the banner at the top of the page. The size of the images needs to be correct and done ahead of time before you start uploading new images to your profile.
Additional Settings
On the left here are some additional settings that you can work through and you can decide on how your help center will interact and what functionality will be shown on your page. You can choose whether you want to display recent activity that shows all of the KBAs that have been viewed recently. It shows you your article page element so when articles are displayed and you want to see who the author was, are you allowing comments allowing users to follow them. You can work through all of these settings and configure how that all operates.
Customizing Your Zendesk Theme
The second way of customizing your Zendesk theme is by actually going into the code of this template. You'll see at the bottom right corner we have the edit code button. When you look at the code section of the template, you will notice that all of the various pieces of functionality within the template and various pages are broken down into these objects on the left of the page.
For example, the style.css file is where you can go and amend all of your CSS styling. This will be your fonts, layouts, and such that needs to be done there. There is the default script JavaScript file, so if you need to include any JavaScript, there is a file that's provided for that, and it already has all the existing JavaScript.
Testing Your Help Center
Before you go live, you want to test what the self-sensor looks like. If you go back into the customize theme, you'll see you've got your theme showing up on the side over here, and this is where you can then select what section of the help center you want to preview. This will give you a preview of the various pages within your help center, and then you also have the option of selecting the role.
Conclusion
In conclusion, customizing your Zendesk Help Center template is a great way to make your help center more personalized and user-friendly. By following the steps outlined in this article, you can easily customize your Zendesk Help Center template to suit your needs. If you have any questions or need further assistance, please feel free to reach out and ask.
Highlights
- Customizing your Zendesk Help Center template is a great way to make your help center more personalized and user-friendly.
- There are two ways to customize your Zendesk Help Center template: using the menu icons on the left of the screen or going into the code of the template.
- You can configure your fonts, colors, and brand to fit your website or company brand.
- You can test your help center before going live to ensure that everything looks and works as it should.
FAQ
Q: Can I customize the layout of my Zendesk Help Center?
A: Yes, you can customize the layout of your Zendesk Help Center using the menu icons on the left of the screen or by going into the code of the template.
Q: Can I test my help center before going live?
A: Yes, you can test your help center by going back into the customize theme and selecting what section of the help center you want to preview.
Q: Can I change the colors and fonts of my Zendesk Help Center?
A: Yes, you can change the colors and fonts of your Zendesk Help Center by using the menu icons on the left of the screen.
