Table of Contents
1. Introduction
2. What is Help Wise?
3. Pricing Plans
4. Features of Help Wise
- Shared Inbox
- Support Features
- Ticket Management
- Automation Rules
- Integrations
- Help Center
- Analytics
- Outgoing SMTP
- Ticket Numbering
- Aliases and Signatures
5. Pros and Cons of Help Wise
6. Conclusion
Introduction
In this article, we will explore Help Wise, a shared inbox system that offers a range of support features for businesses. We'll discuss its pricing plans, key features, and how it can streamline your customer service operations. Whether you're a small business or a large enterprise, Help Wise aims to provide an efficient solution for managing your incoming emails, text messages, and WhatsApp inquiries. Let's dive in and see what Help Wise has to offer!
What is Help Wise?
Help Wise is a comprehensive shared inbox system designed to simplify and streamline your customer support processes. It allows you to consolidate all your incoming emails, text messages, and WhatsApp inquiries into a single platform, making it easier for your team to collaborate and respond promptly. With Help Wise, you can efficiently manage customer inquiries, assign tickets to team members, and provide timely support.
Pricing Plans
Help Wise offers a range of pricing plans to cater to different business needs. They have a free plan, which is a great option for small businesses or those looking to test the platform. The free plan includes one shared inbox, limited to email communication. For more advanced features and additional shared inboxes, Help Wise offers a pro plan, which allows up to five shared inboxes. The pro plan also includes support for text messages (SMS) and WhatsApp, making it suitable for businesses that utilize these channels for customer communication.
Features of Help Wise
Shared Inbox
One of the key features of Help Wise is its shared inbox functionality. It allows you to consolidate all your incoming emails, text messages, and WhatsApp inquiries into a single inbox. This makes it easier for your team to collaborate, ensuring that no customer inquiry goes unanswered. With a shared inbox, you can efficiently manage and prioritize incoming messages, ensuring timely responses and excellent customer service.
Support Features
Help Wise provides a range of support features that are essential for effective customer service. Within the platform, you can view and work on individual tickets, assign them to team members, and track their progress. The interface offers a user-friendly view, allowing you to reply to tickets, add tags, and close them once resolved. Additionally, Help Wise includes collision detection, preventing multiple team members from responding to the same ticket simultaneously.
Ticket Management
Efficient ticket management is crucial for providing excellent customer support. Help Wise offers a comprehensive ticket management system, allowing you to organize and prioritize customer inquiries. You can easily view, reply to, and assign tickets to team members, ensuring that every customer receives a timely response. The tagging system enables you to categorize tickets based on specific criteria, making it easier to track and manage different types of inquiries.
Automation Rules
Automation rules are a powerful feature of Help Wise that can save you time and streamline your support processes. With automation rules, you can create predefined actions based on specific criteria. For example, you can set up rules to automatically close spam emails, assign VIP customers to specific team members, or send auto-replies for common inquiries. These automation rules help you handle repetitive tasks efficiently, allowing your team to focus on more complex customer issues.
Integrations
Help Wise offers a wide range of integrations with popular tools and platforms. These integrations allow you to connect Help Wise with other software you use in your business, creating a seamless workflow. Some of the integrations available include Slack, Stripe, and various CRM systems. Whether you need to sync customer data, streamline communication, or automate processes, Help Wise's integrations provide flexibility and convenience.
Help Center
Help Wise includes a built-in Help Center feature, allowing you to create a knowledge portal for your customers. You can easily create and organize articles, FAQs, and tutorials to provide self-service support options. The Help Center is customizable and easy to navigate, ensuring that your customers can find the information they need quickly. By offering self-service resources, you can reduce the number of support inquiries and empower your customers to find solutions on their own.
Analytics
Understanding the performance of your customer support operations is essential for continuous improvement. Help Wise provides analytics and reporting features that allow you to track key metrics and gain insights into your support team's performance. You can analyze response times, ticket volumes, and customer satisfaction ratings to identify areas for improvement and optimize your support processes.
Outgoing SMTP
Help Wise offers the flexibility to use your own outgoing SMTP server for sending emails. This feature allows you to seamlessly integrate Help Wise with your existing email infrastructure, ensuring consistent delivery and maintaining your email security protocols. Whether you prefer to use Gmail, Outlook, or your own SMTP server, Help Wise supports various options to suit your business requirements.
Ticket Numbering
Help Wise includes a unique ticket numbering system, which is essential for efficient ticket management. Each ticket is assigned a unique number, allowing you and your customers to reference specific inquiries easily. This feature is particularly useful for businesses that deal with a high volume of customer inquiries and need a structured approach to ticket management.
Aliases and Signatures
Help Wise allows you to set up aliases and customize email signatures for your shared inboxes. Aliases enable you to receive emails from different addresses within your organization, ensuring that all customer inquiries are captured in the shared inbox. Customizable email signatures allow you to add a personal touch to your responses and include relevant information
