📊 Changes to Billing Reports for Microsoft Phone System
Are you tired of using a third-party PBX or phone system provider for your business? Look no further than Microsoft Phone System, a PBX replacement that allows you to make all your phone calls through Microsoft. With this system, Microsoft will provide you with a bill for the phone calls you make. However, Modality Labs has made some big changes to the billing reports for Microsoft Phone System, providing additional information and more detailed reports. In this article, we will explore these changes and how they can benefit your business.
💻 Overall PSTN Plan Use
The first page of the billing report shows the overall PSTN plan use for your organization. This page displays how many different plan types you have and how many minutes each of those plans are using. The phone system billing that Microsoft has is split up with different types of call plans, each of which has a different number of free minutes. Calls made outside of that go into consumption paid billing, and those minutes are pulled amongst the users in that plan. We try to visualize all that in a way that makes sense with charts at the bottom that show you the percentage of how utilized your plan is.
📈 Domestic and International Minutes
The second tab shows the trend of domestic and international minutes over time. This tab allows you to see how many calls your staff is making and how it has changed over time. You can filter this information by company and different times as well.
📑 Detailed Phone Bill
The third tab is for finance departments that need an all-up bill of everybody's phone calls and what the charge was. You can specify a particular company and get a detailed phone bill-style table of all the calls that were made, where they were made, how long they lasted, what type of call they were, and what the overall charge was. PSTN call charges can also be summarized, allowing you to see where you're spending your money and where your money is going.
📊 Call Charges by Location
The fourth tab shows call charges by location and duration. This tab allows you to see where across your company, by location, your money is being spent. You can filter this information using Power BI and immediately change how the graph looks and how the information is being displayed.
📞 Conferencing Charges
The fifth and sixth tabs represent information about conferencing charges. Conferencing is another part of all of this and attracts charges as well but slightly separately and differently from PSTN calls. The fifth tab shows call charges by location, and the sixth tab shows a breakdown by user of their conferencing charges.
Pros and Cons
Pros:
- Detailed billing reports for Microsoft Phone System
- Additional information and more detailed reports
- Power BI is a great way of visualizing information
Cons:
- Complicated phone system billing
Highlights
- Modality Labs has made big changes to the billing reports for Microsoft Phone System, providing additional information and more detailed reports.
- The billing report shows the overall PSTN plan use for your organization, allowing you to see how utilized your plan is.
- The trend of domestic and international minutes over time can be seen, allowing you to see how many calls your staff is making and how it has changed over time.
- The detailed phone bill-style table of all the calls that were made, where they were made, how long they lasted, what type of call they were, and what the overall charge was can be seen.
- Call charges by location and duration can be seen, allowing you to see where across your company, by location, your money is being spent.
- A breakdown by user of their conferencing charges can be seen.
FAQ
Q: What is Microsoft Phone System?
A: Microsoft Phone System is a PBX replacement that allows you to make all your phone calls through Microsoft.
Q: What are the changes that Modality Labs made to the billing reports for Microsoft Phone System?
A: Modality Labs has made big changes to the billing reports for Microsoft Phone System, providing additional information and more detailed reports.
Q: What is the first page of the billing report?
A: The first page of the billing report shows the overall PSTN plan use for your organization.
Q: What is the third tab for?
A: The third tab is for finance departments that need an all-up bill of everybody's phone calls and what the charge was.
Q: What is the fifth tab for?
A: The fifth tab shows call charges by location.
Q: What is the sixth tab for?
A: The sixth tab shows a breakdown by user of their conferencing charges.
Resources:
- https://labs.modalitysystems.com/products/billing-reports-for-microsoft-phone-system/
- https://www.voc.ai/product/ai-chatbot
