[Overcoming Weakness in Telephone Communication] Tips to Impress with Sales Calls and Phone Conversations (Training Instructor with 90% Repeat Rate and Former Top Salesperson at Recruit)

Tips for Improving Your Phone Call Techniques

Are you one of those people who struggle with talking on the phone? Do you find it difficult to build relationships over the phone? If so, you're not alone. Many people struggle with phone conversations, but with a few simple tips, you can improve your phone call techniques and build better relationships with your customers and business partners.

In this article, we'll cover seven tips for speaking properly on the phone. These tips will help you improve your sense of style and build better relationships with your customers and business partners. So, let's get started!

📞 Tip #1: Put Your Heart into the First Word You Say

When you pick up the phone, put your heart into the first word you say. Don't just say "hello" in a monotone voice. Instead, say "hello" with enthusiasm and energy. This will set the tone for the rest of the conversation and make the other person feel more comfortable.

📞 Tip #2: Speak Slowly and Clearly

When speaking on the phone, it's important to speak slowly and clearly. This will help the other person understand what you're saying and avoid any misunderstandings. If you speak too quickly, the other person may have trouble keeping up with you and miss important information.

📞 Tip #3: Raise the Corners of Your Mouth

Believe it or not, raising the corners of your mouth can make a big difference in how you sound on the phone. When you speak with the corners of your mouth raised, your voice sounds more pleasant and friendly. This can help you build better relationships with your customers and business partners.

📞 Tip #4: Use Mirrors to Check Your Mouth

If you're not sure whether you're speaking with the corners of your mouth raised, use a mirror to check. Place a mirror in front of you when you're on the phone and check your mouth periodically. This will help you make sure you're speaking with the corners of your mouth raised and sounding your best.

📞 Tip #5: Avoid Saying "Um" and "Ah"

When you're speaking on the phone, avoid saying "um" and "ah" as much as possible. These filler words can make you sound unsure of yourself and unprofessional. Instead, take a moment to gather your thoughts before speaking and speak with confidence.

📞 Tip #6: Don't Pass Around Tasks

When you're on the phone with a customer or business partner, don't pass around tasks to other people. This can make you look unprofessional and disorganized. Instead, take responsibility for the task and see it through to completion.

📞 Tip #7: End the Call Politely

When you're ready to end the call, do so politely. Thank the other person for their time and let them know you appreciate their business. This will leave a positive impression and help build better relationships in the future.

By following these seven tips, you can improve your phone call techniques and build better relationships with your customers and business partners. So, the next time you pick up the phone, remember to put your heart into the first word you say, speak slowly and clearly, raise the corners of your mouth, avoid saying "um" and "ah," take responsibility for tasks, and end the call politely.

Pros and Cons

Pros:

- Improved phone call techniques

- Better relationships with customers and business partners

- More professional image

Cons:

- May take some time to get used to

- Requires conscious effort and practice

Highlights

- Put your heart into the first word you say

- Speak slowly and clearly

- Raise the corners of your mouth

- Use mirrors to check your mouth

- Avoid saying "um" and "ah"

- Don't pass around tasks

- End the call politely

FAQ

Q: How can I improve my phone call techniques?

A: Follow the seven tips outlined in this article, including putting your heart into the first word you say, speaking slowly and clearly, raising the corners of your mouth, using mirrors to check your mouth, avoiding saying "um" and "ah," taking responsibility for tasks, and ending the call politely.

Q: Why is it important to speak slowly and clearly on the phone?

A: Speaking slowly and clearly helps the other person understand what you're saying and avoid any misunderstandings.

Q: How can I avoid saying "um" and "ah" on the phone?

A: Take a moment to gather your thoughts before speaking and speak with confidence.

Q: Why is it important to end the call politely?

A: Ending the call politely leaves a positive impression and helps build better relationships in the future.

Resources:

- https://www.voc.ai/product/ai-chatbot (AI Chatbot product)