2023 Customer Power-Up Series - Maximizing Engagement: Advanced Strategies (February)

2023 Customer Power-Up Series - Maximizing Engagement: Advanced Strategies (February)

April 16, 2024
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Author: Big Y

Maximizing Engagement: Advanced Strategies for Targeting Your Audience

In today's digital age, email marketing has become an essential tool for businesses to reach their target audience. However, with the increasing number of emails being sent every day, it's becoming more challenging to stand out in the inbox. That's why it's crucial to implement advanced strategies for targeting your audience and maximizing engagement. In this article, we'll discuss the best practices for improving your email campaigns, including segmentation, re-engagement, and send methods.

Table of Contents

1. Introduction

2. The Importance of Segmentation

3. Behavioral Segmentation

4. Engagement Segmentation

5. Best Practices for Maximizing Engagement

6. Focus on Engaged Subscribers

7. Implement a Sunset Policy

8. Craft Clear and Concise Call-to-Actions

9. Consistent Sending Addresses

10. Authentication with DMARC and SPF

11. Send Over Time

12. Adaptive Sending

13. Time Zone Sending

14. Re-Engagement Strategies

15. Letting Go of Inactive Subscribers

16. Trends for 2023

17. Conclusion

18. FAQs

The Importance of Segmentation

Segmentation is the process of dividing your email list into smaller groups based on specific criteria. By segmenting your list, you can create personalized content that resonates with your target audience, resulting in higher engagement rates. Segmentation can also help improve retention and deliverability, as you're sending relevant content to subscribers who are more likely to engage with it.

There are two types of segmentation: behavioral and engagement. Let's take a closer look at each.

Behavioral Segmentation

Behavioral segmentation analyzes user behavior, such as what content they downloaded, the sites they visited on your website, and whether they submitted a form or registered for a webinar. By analyzing these actions, you can accurately identify your audience's actual needs and create personalized marketing strategies. Behavioral segmentation can significantly improve the customer and prospect experience overall.

Engagement Segmentation

Engagement segmentation analyzes behavior such as when subscribers haven't been sent any emails, haven't received any of your emails, or haven't opened any of your emails within the first 12 months of subscribing. Engagement segments address one of the big email marketing challenges: identifying subscribers who seem to have lost interest in your content. By identifying these subscribers, you can re-engage them with targeted content or remove them from your list.

Best Practices for Maximizing Engagement

Now that we've covered the importance of segmentation, let's dive into some best practices for maximizing engagement.

Focus on Engaged Subscribers

It's essential to incorporate a segmentation plan to help identify unengaged contacts. Repeatedly sending to unengaged contacts hinders your ability to reach the inbox consistently, and these contacts are more likely to mark an email as spam. Suppress these contacts in line with the segmentation criteria you have in place.

Implement a Sunset Policy

A sunset policy is a list segmentation strategy that prevents you from sending too many emails to unengaged contacts. It gives subscribers a last chance to continue receiving emails and improves engagement rates and email deliverability overall.

Craft Clear and Concise Call-to-Actions

Well-crafted call-to-actions (CTAs) are straightforward and encourage urgency. Multiple touchpoints are also essential, but make sure your CTAs are concise and clear. Feedback from a recent experience, educational topics, and product or service reviews are all examples of well-crafted CTAs.

Consistent Sending Addresses

Make sure your sending addresses are consistent. The subscriber should receive the right type of mail when they're receiving it. Don't mix marketing content with transactional notifications.

Authentication with DMARC and SPF

Authentication with DMARC and SPF notifies the server that you're sending to that your email domain is authorized to send on your behalf. It's a crucial component of your email deliverability, and the higher your score, the more likely an ISP will deliver emails to the inboxes of recipients on their network.

Send Over Time

Sending over time is a feature that sends high volumes of mail over a set period. It's a great way to spread out your mail and follow the results closely. It's best to use this feature if you're sending a lot of mail to the same company.

Adaptive Sending

Adaptive sending sends emails based on prior engagement factors for each specific recipient. It's a great way to send high volumes of mail over a set period and sends based on engagement patterns, not just email.

Time Zone Sending

Time zone sending is great for time-sensitive emails and accommodates all different types of contacts and their needs.

Re-Engagement Strategies

Re-engagement strategies are a great way to re-engage subscribers who seem to have lost interest in your content. Segment appropriately, have a good schedule, test your emails, and have actionable or incentivized CTAs. Know when to unsubscribe inactive subscribers.

Trends for 2023

Creating a symbiotic relationship with customers, staying true to your promises, and showing appreciation for their interests and engagement are all trends for 2023. Accessibility is also essential, and emails should be accessible across all different devices. CTRs and conversions are becoming the main KPIs, and open rates are not as reliable as they once were.

Conclusion

Maximizing engagement is crucial for the success of your email campaigns. By implementing advanced strategies such as segmentation, re-engagement, and send methods, you can improve your email deliverability and reach your target audience more effectively. Remember, it's not about the quantity of emails you send, but the quality of the connections you make with your subscribers.

FAQs

Q: Are the B2B stats Global or US-based?

A: The B2B stats mentioned in this article are Global.

Q: How do I combat internal demands to send as many emails as possible to as many recipients as possible?

A: Quality rather than quantity is crucial. Prioritize creating quality connections with your subscribers, and remember that the size of your email list doesn't determine the strength of your business.

Q: What is the best way to reintroduce contacts that haven't engaged as much?

A: Segment appropriately, have a good schedule, test your emails, and have actionable or incentivized CTAs. Know when to unsubscribe inactive subscribers.

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