Table of Contents
1. [Introduction](#introduction)
2. [Etsy Help Center](#etsy-help-center)
3. [Envision Support](#envision-support)
4. [Pinterest Help Center](#pinterest-help-center)
5. [Asana Support Page](#asana-support-page)
6. [PayPal Help Center](#paypal-help-center)
7. [GiveGap Help Center](#givegap-help-center)
8. [Help Scout](#help-scout)
9. [Cards Against Humanity Help Center](#cards-against-humanity-help-center)
10. [Dropbox Help](#dropbox-help)
11. [Figma Help Center](#figma-help-center)
12. [Eventbrite Help Center](#eventbrite-help-center)
13. [Olark Help Center](#olark-help-center)
14. [Square Help Center](#square-help-center)
15. [Bonus: Artist Theme for Zendesk](#bonus-artist-theme-for-zendesk)
16. [Conclusion](#conclusion)
Introduction
In today's customer-centric world, help centers play a crucial role in providing self-service options and enhancing customer satisfaction. This article explores various help center designs that can serve as inspiration for creating an exceptional customer support experience. From simple layouts to innovative approaches, we will delve into the unique features and design decisions of each help center.
Etsy Help Center
🔍 **Etsy Help Center: A Perfect Complement to Style**
The Etsy Help Center stands out with its perfectly aligned design that complements the overall style of their main website. With a simple layout and intuitive navigation, users can easily find the information they need. The prominent search bar in the center of the page allows for quick access to relevant articles. The help center is divided into selling and shopping categories, making it convenient for users to explore the content that suits their needs.
Pros:
- Seamless integration with the main website's style
- Easy and swift navigation
- Clear categorization for selling and shopping
Cons:
- Limited visual design elements
Envision Support
🔍 **Envision Support: Simplicity with a Creative Touch**
Envision excels at creating software for designers, and their help center design reflects their approach of simplicity with a creative touch. At first glance, the design may seem minimalistic, but it emphasizes finding answers in their knowledge base, product documentation, and community. Envision places emphasis on contact with their support agents, which is evident when scrolling down the page and encountering the beautifully designed chat feature.
Pros:
- Creative and minimalistic design
- Focus on support agent interaction
- Integration of chat feature
Cons:
- Lack of visual design elements initially
Pinterest Help Center
🔍 **Pinterest Help Center: Tailored for Businesses and Users**
The Pinterest Help Center stands out with its dedicated sections for businesses and regular users. The layout is arranged in a pinboard style, resembling the platform's aesthetic. Users can find useful tips, articles, and guides conveniently at the bottom of the page, eliminating the need for excessive scrolling. The search bar at the top of the page further enhances the user experience.
Pros:
- Pinboard-style layout
- Dedicated sections for businesses and users
- Multilingual support for detailed queries
Cons:
- Limited visual design elements
Asana Support Page
🔍 **Asana Support Page: Navigational Cards for Easy Access**
Asana takes a different approach with their support page, utilizing navigational cards near the search bar. These cards, such as "I want to learn" and "I'm having trouble with," help users fill out their queries effectively. The design decision simplifies the process of describing problems while providing easy access to the search bar.
Pros:
- Navigational cards for query assistance
- Easy access to the search bar
Cons:
- Limited visual design elements
PayPal Help Center
🔍 **PayPal Help Center: Comprehensive Support**
PayPal's help center contributes significantly to the company's popularity. It features a dedicated help section, a list of common questions, and other valuable information that users can access effortlessly. Additional support options, such as the contact customer support option, community forum, and resolution center, further enhance the customer experience.
Pros:
- Comprehensive help section
- Common questions and additional support options
- User-friendly design
Cons:
- Limited visual design elements
GiveGap Help Center
🔍 **GiveGap Help Center: Aesthetically Appealing Design**
The GiveGap Help Center boasts a splendid design and layout that is aesthetically appealing. Users have the option to seek help from the community or reach out to a support agent for personalized assistance. The platform ensures easy navigation, allowing users to find the information they need effortlessly.
Pros:
- Aesthetically appealing design
- Community and support agent assistance
- User-friendly navigation
Cons:
- Limited visual design elements
Help Scout
🔍 **Help Scout: Prioritizing Customer Service**
Help Scout prioritizes customer service above all else, and their help center reflects this commitment. The visually and functionally appealing design ensures a seamless customer experience. All articles are sorted according to the products, making it easy for users to find relevant information. Help Scout pays great attention to text formatting and visual enrichment, enhancing the overall user experience.
Pros:
- Visually and functionally appealing design
- Well-sorted articles based on products
- Attention to text formatting and visual enrichment
Cons:
- Limited visual design elements
Cards Against Humanity Help Center
🔍 **Cards Against Humanity Help Center: Simplified Categorization**
The help center design of Cards Against Humanity may appear straightforward and basic, but it excels in categorizing questions effectively. Users can easily find the information they are looking for without unnecessary scrolling. This help center demonstrates how a company can promote its brand through a user-friendly design that focuses on content rather than visual elements.
Pros:
- Effective categorization of questions
- User-friendly design
- Brand promotion through content
Cons:
- Limited visual design elements
Dropbox Help
🔍 **Dropbox Help: Reflecting the Brand**
The Dropbox Help page boasts a captivating design that genuinely reflects the brand of the company. It goes beyond the typical help center content, offering informative guides and video tutorials for visual assistance. The design aligns with the company's style, providing users with a comprehensive support experience.
Pros:
- Captivating design reflecting the brand
- Informative guides and video tutorials
- Comprehensive support content
Cons:
- Limited visual design elements
Figma Help Center
🔍 **Figma Help Center: Creative and Artistic Approach**
Figma takes a creative and artistic approach to their help center design. Each category has its own icon, reflecting the style of the company's brand. The Figma Help Center serves as a great extension of their brand, providing users with a visually appealing and informative support experience.
Pros:
- Creative and artistic design
- Category-specific icons
- Extension of the company's brand
Cons:
- Limited visual design elements
Eventbrite Help Center
🔍 **Eventbrite Help Center: Language Adaptation**
Eventbrite allows users to choose their preferred language for displaying information. The content is adapted accordingly, eliminating the need for excessive scrolling or browser magnification. This language customization feature enhances the user experience and ensures easy access to relevant information.
Pros:
- Language customization for information display
- Adapted content for improved readability
Cons:
- Limited visual design elements
Olark Help Center
🔍 **Olark Help Center: Simple and Appealing Design**
Olark's help center design focuses on simplicity and appeal. Instead of using fancy banners, they opt for a clean and straightforward design. The search bar is prominently placed at the top of the page, ensuring easy access to all the necessary information. The interface is designed to help users find everything they need effortlessly.
Pros:
- Simple and appealing design
- Prominent search bar
- User-friendly interface
Cons:
- Limited visual design elements
Square Help Center
🔍 **Square Help Center: Structured and Minimalistic**
The Square Help Center stands out with its structured and minimalistic design. The page is divided into four sections, each containing numerous categories marked by simple icons. This design approach ensures easy navigation and provides a trendy and clutter-free user experience.
Pros:
- Structured and minimalistic design
- Trendy and clutter-free user experience
- Easy navigation through categorized sections
Cons:
- Limited visual design elements
Bonus: Artist Theme for Zendesk
🔍 **Artist Theme for Zendesk: Customizable and Feature-Rich**
As a bonus, we present the Artist Theme for Zendesk, a custom help center theme designed to incorporate all the aforementioned recommendations. This theme offers a visible header, customizable icons for categories, sidebar navigation, previous and next buttons, and many more features. It ensures accessibility on any device and enables extra formatting elements, such as tables of contents, callout blocks, and internal tabs, allowing you to design your help center content according to your preferences.
Pros:
- Customizable and feature-rich theme
- Accessible on any device
- Extra formatting elements for enhanced content design
Cons:
- Requires customization to suit specific needs
Conclusion
Help centers are vital for providing exceptional customer service and self-service options. By drawing inspiration from the designs discussed in this article, you can create a help center that aligns with your brand and enhances the overall customer experience. Remember to prioritize simplicity, easy navigation, and relevant content to ensure customer satisfaction.
---
**Highlights:**
- Etsy Help Center: Perfectly complements the style of their main website.
- Envision Support: Simple yet creative design with emphasis on support agents.
- Pinterest Help Center: Dedicated sections for businesses and users, multilingual support.
- Asana Support Page: Navigational cards for easy query assistance.
- PayPal Help Center: Comprehensive help section and additional support options.
- GiveGap Help Center: Aesthetically appealing design with community and agent assistance.
- Help Scout: Visually and functionally appealing design with attention to text formatting.
- Cards Against Humanity Help Center: Effective categorization for easy information retrieval.
- Dropbox Help: Captivating design reflecting the brand, informative guides and tutorials.
- Figma Help Center: Creative and
