I. Start Guide

1. Shulex VOC Introduction

Shulex is an AI SaaS company targeting the global VOC (Voice of the Customer) market. Currently, it has over 100,000+ seller users worldwide. Our vision is to empower global e-commerce operators in achieving business growth through the power of data and AI.

Shulex VOC is an all-channel intelligent consumer voice insight platform based on ChatGPT/AI. By gaining insights into the voice of global consumers, it helps with product development, optimizing selling points, analyzing competitors, and winning the competition. Stay ahead of the game by creating explosive products and shaping a brand that resonates with consumers.

Our website https://www.voc.ai/ and learn about Shulex VOC in 1 min.

2. How to register and log in to Shulex VOC

2.1 Register an account

A. You can register by visiting the Shulex official website at https://www.voc.ai/ and clicking on the registration button located on the navigation bar to access the registration page.

B. Alternatively, you can directly visit the following link to start the registration process: https://apps.voc.ai/account?redirect=%2Fapp#/enRegisterOfficial?lang=en

Email + Password Registration

Fill in your email and password at this page, and after confirming your password again, click on "Continue".After filling in the registration information for email, you will receive a verification email automatically sent by Shulex. Click on the link in the verification email to complete the registration.

Tips: If you haven't received the verification email, please check your email's spam folder. If you still haven't received it, please try resending it or contact Shulex customer service (partners@shulex-tech.com) for assistance.

2.2 Log in to Shulex VOC

1. Log in : https://apps.voc.ai

2. Using email + password to log in

Fill in your email and password on this page.

Tips：If you haven't set a password before, please log in using the verification code first, and then you can set your password in the user center.

If you forget your password, click on "Forgot Password" to retrieve it. After clicking on "Forgot Password," enter the email address you used during registration, and Shulex will send a verification email. Click on the link in the email to complete the password reset process.

II. Account Management

1. Account information binding and unbinding.

After successfully registering an account, you can view and modify your personal information in the user center.

Step 1: Log in to your Shulex account. Login address: : https://apps.voc.ai

Step 2: Click on the version logo in the lower right corner and select "User Center."

Step 3: Bind/Unbind/Modify account information.

1.1 Modify your username

Click on 'Change' and a pop-up window will appear where you can modify your current username. You can use a combination of English letters, and numbers, but please do not use any special words.

1.2 Modify your password

If you haven't set a password before, clicking on 'Change' will prompt you to set a password directly. Simply follow the instructions provided to set your password.

If you have already set a password, clicking on 'Change' will require you to enter your current password and then enter your new password.

Tips：If you forget your current password, click on "Forgot Password" to retrieve it on login page or contact Shulex customer service (partners@shulex-tech.com) for assistance.

2. Member management

This feature is available for team plan. After subscribing to the team plan, you can manage members within your current tenant. On this page, you can view, add, and delete sub-account.

Page path: User Center --> Add Member (or click on the 'Add Member' sidebar to enter directly).

2.1 Add members

Currently, you can add a sub-account using an email address. After entering the email address, you will receive a verification code email. Once you enter the verification code, the sub-account will be successfully created. Once the sub-account configuration is complete, the sub-account can log in using the email and verification code. Afterward, they can modify their password.

Tips：The email of the added sub-account needs to be a email that has not been registered with Shulex before. If you need to add a phone number that is already registered, please contact Shulex customer service (partners@shulex-tech.com) for assistance.

Currently, the Team plan supports up to 3 sub-accounts by default. If you need to add more sub-accounts, please contact Shulex customer service (partners@shulex-tech.com) for assistance.

2.2 Delete members

Click on the delete button on the right side of the sub-account to delete the current sub-account.

3. Subscription Management

On this page, you can view your account's payment version information and request an invoice.

Page path: User Center --> Subscription Management.

• Click on "Download Invoice" to obtain the invoice corresponding to your billing statement in PDF.
• Click on "Cancel Subscription" to end your current subscription. You can choose to cancel immediately or cancel at the end of the current billing cycle.

Tips：If you have any questions regarding subscription, payment or refund, please contact Shulex customer service (partners@shulex-tech.com) for assistance.

III. Shulex Plugin Introduction

1. How to install Shulex VOC plugin - 3 major routes, all to Rome.

1.1 Download from Chrome App Store Recommended

Go to: Shulex VOC Plugin ( FULL NAME: Shulex ChatGPT E-commerce Sidebar ) in Chrome and Click "Add to Chrome" in the upper right hand corner.

1.2 Download in Purple Bird Browser

Open Purple Bird, go to "Plugin Center" and search for "Shulex" to install it with one click.

1.3 Download in Edge browser

Open Edge browser, visit Shulex VOC plugin and click "Obtain / Get" in the upper right corner.

2. Shulex Plugin - Analyze Amazon Reviews

Within any product detail page on Amazon, the Shulex plugin will always remain above the product title, and you can analyze product reviews in one click by clicking Review Analysis

Model upgrades analyze six modules to understand the consumer's buying journey and feedback in a comprehensive way

Analyze reviews in one click, summarizing good and bad reviews, consumer profiles, purchase motivations, and more with just one click, gaining insight into ASIN's full range of data dimensions. Amazing efficiency!

Tips:

Shulex plugin comment analysis module only supports sampling analysis of some comments, such as the need to analyze all the comments: you can click on the right side of the "in-depth analysis" function, jump to the web version (voc.ai), and then you can view the results of the analysis of the data!

The percentage for each topic is: Number of comments referring to the current topic / Number of comments sampled and analyzed.

3. Shulex Plugin - AI Listing Optimization

Create Optimized Amazon Listings that Rank Well and Drive Sales Using AI

https://www.voc.ai/blog/ai_listing_optimization

Combined with exclusive high accuracy review analysis to optimize the key content of the listing, specifically including the product's recent VOC performance, category TOP keywords, etc., to help improve the listing exposure and conversion rate, it is a good helper for you in the peak season of sales, or in the off-season! Increase the overall sales of your store without any effort!

Select a product listing that needs optimization or a competitor's listing that you want to learn from and use as a basis for optimization. Click on the AI Listing Optimization feature of te Shulex extension. The system will automatically and quickly obtain key seller comment analysis keywords, search terms, and hot-selling competitor keywords for top products in the same category.

The system will automatically select the most valuable keywords to include in the copy optimization, but you can also choose to manually select or enter prepared keywords in the input box below. After clicking the optimize button, Shulex AI will automatically optimize the listing copy that best fits local language habits and is more attractive and appealing to consumers.

The optimized results will be displayed on the right side and support one-click copying.

If you are not satisfied with the optimized structure, you can always return to the keyword editing page for re-optimization by clicking the button in the upper left corner.

Tips:

Number and percentage of mentions: number of comments mentioning the current topic/number of comments sampled for analysis

Search keywords: the niche category search terms and corresponding search volume in the past month

Boutique Core Selling Points: analyze the head of the sub-category 20 products ASIN, statistics derived from the selling point of the keywords and the corresponding number of times mentioned

4. Shulex Plugin - QA Analysis Features

Click on Q&A Analytics and Shulex will intelligently count and categorize the content of all current Q&A content for that product.

5. Shulex Copilot - Your smartest AI assistant (based on GPT4 for free)

Tips:

No ChatGPT account required, no VPN needed, free to use the browser sidebar at any time

Support the world's mainstream e-commerce sites, questions/similar products/translations/product analysis are all done in 10 seconds.

From product development, operation and promotion to customer service, AI assistant improves human efficiency.

Review analysis for in-depth consumer insights, analyzing 10,000 reviews in 10 seconds.

From any web page, use the shortcut command + ? or control + ? to quickly enable the Shulex AI Assistant sidebar to talk to ChatGPT on the go!

IV. Web APP Introduction

1. How to create a report

Take a moment to think about the goals I would like to analyze with this report; e.g., a single Asin focusing on a breakthrough, or multiple Asins looking at a brand or category.

1.1 Created by Shulex plug-in

The Shulex plugin's add button can be found on the Amazon search results page, the listings page（like Amazon best sellers）, and the product details page to quickly create a report for the web version.

⬆️On the Amazon search results page

⬆️On the Listings page（just be like Amazon best sellers page）

⬆️On the top of the Product details page

1.2 Created by Shulex search

• Search box

Supports searching for category terms, brand terms, and single Asin to quickly create a report for the web version (for multiple Asin, go to 2. Create button to add).

1.3 Create button to add

Enter the name of the report (not the Asin you want to see), select the corresponding site; enter or upload the Asin file (pay attention to the formatting of multiple Asins when entering).

Now give the Shulex AI model some time to get and analyze the data for you, and help you fill in the full amount of reviews from our database (Amazon currently limits the number of reviews visible to 100 on the frontend, so you'll be hard pressed to find a tool on the market that can fill in the full amount for you, like Shulex); non-U.S. sites are a little slower in translating for you, so it'll be a bit slower.

2. How to View Analytics

Next, please take a moment to think about what I want to analyze with this report; see if any of the following scenarios look like you?

• If your new product is going to market, but I don't understand the target audience; let alone what they're thinking
• If I want to create an explosive product, but I don't know the user's buying pain points; let alone differentiate myself from the competition
• Such as to open the mold on the market, but I do not dare to stock, for fear of accumulating inventory, occupy funds, the most important thing is: I do not know which can be sold!

Using Shulex allows us to quickly view tens of thousands of entries at once, providing a broad perspective that covers competitors and various product categories. It also allows us to view the data in a three-dimensional manner, covering everything from consumer behavior to individual product modules.

Select multiple ASINs for competitive analysis⬆️

Shulex VOC is analyzing data - Wait a minute⬆️

You can either download or share the report⬆️

2.1 Product List

If we haven't decided on the scope of ASINs for the report, it's possible that we may need to add or remove some later. Shulex supports quick editing within the report to accommodate these changes. This can be done easily at the top of the report.

Tips：On this page, variant folding will be performed. If the ASINs you uploaded belong to the same parent ASIN, the parent ASIN and the number of variants will be displayed.

2.2 User Profiles and Usage Scenarios

Shulex uses its self-developed algorithm model to analyze who the current product consumers are, when, where, and how they use the current product. If you need to stock up one day, use Shulex to check the crowd and timing first. For objects with poor sales and seasons, let's stock up less and reduce inventory to prevent risks.

Consumer portraits include: who, when, where, what and data from all reviews added to the report by adding ASINs. The AI intelligent model of this module will first identify relevant reviews and then extract them. For example, if my child uses AirPods every day when running in the gym, it will extract child, every day, fitness place, and exercise. Shulex's exclusive algorithm will automatically summarize and count this information.

The chart shows the number of each label, and the red and green colors divided by 0 represent the user's sentiment towards it; green represents satisfaction, and red represents dissatisfaction. Clicking on "View Analysis" allows for further analysis, which jumps to the details of that label: trend chart - the number of mentions per month, product mentions - which product mentions this label more (can also switch to the most positive or negative proportion), and view corresponding original voice - consumer's real expression (each original voice has an AI intelligent label).

Clicking on "Deep Analysis" will take you to a detailed analysis page. The first thing you will see there is more information about the labels related to personal characteristics, usage time, usage location, and behavior.

You can switch to tables or even trend forms independently, allowing you to compare data at the same time points or within the same periods. This enables you to discover more subtle changes that may not be easily noticeable.

Usage time, usage location, and behavior can be cross-analyzed with the product price, brand, and seller covered in the current report. For example, by crossing the price (brand) with the usage location, you can obtain where the price (brand) is more discussed. You can also switch to star ratings or the number of products to analyze the rating and product layout in more detail.

The usage scenario section will provide statistics on the mentions and examples of the scenario (only as an explanation of the left label, not necessarily containing or fully containing the following situations). The data comes from all the comments added to the current report's ASIN. The AI intelligent model of this module will first identify relevant comments and then extract them. For example, if someone says "When I tried to listen to a song with these headphones, I could only hear the sound of the instruments, but not the vocals," the scenario of "listening to music" will be extracted, and Shulex's exclusive algorithm will automatically summarize and count it, without missing any possible situations.

The chart shows the number of each label (currently displaying the top 10), and the proportion is the number of that label divided by the total number of labels extracted from the comments in the report. Labels outside the top 10 can be downloaded via the download button (currently up to 30, or the actual number if less than 30). Clicking on a label allows for further analysis, which jumps to the details of that label: trend chart - the number of mentions per month, product mentions - which product mentions this label more (can also switch to the most positive or negative proportion), and view corresponding original voice - consumer's real expression (each original voice has an AI intelligent label).

2.3 Rating Optimization (Core Insights)

Insights into so many valuable points but not knowing which one is more important to consumers, one's own intuition and experience often rely on luck, especially in unknown industries. In the market, it's all about who can meet the consumers' most important points first. Now, Shulex Intelligence obtains and combines the proportions from facts to determine the star rating. You can directly access the most current demands. Once we design our product to dominate the market, sales will naturally follow.

The star rating influence is divided into four quadrants formed by two coordinate axes. The horizontal axis corresponds to the star rating, while the vertical axis corresponds to the mention frequency (proportion). The data comes from all the reviews of the added ASIN in the current report, and the AI intelligent model of this module will extract corresponding tags (consumer focus points). Starting from the top left quadrant, it represents the most mentioned and low-rated focus points by users in the current report. The bottom left quadrant represents the less mentioned but low-rated focus points. Both of these quadrants require close attention to prevent similar situations and lower ratings. The bottom right quadrant represents the less mentioned but high-rated focus points, while the top right quadrant represents the highly mentioned and high-rated focus points. These two quadrants also require close attention to seek iterative design improvements to enhance the ratings.

2.4 Customer Sentiment

The more mature the category, the fiercer the competition becomes. In order to capture more market share, there is a constant occurrence of homogenization, price wars, and blind improvements. It seems that the success of a product cannot be judged solely by external factors. It is essential to directly examine the real user experiences and extract the essence to find opportunities for surpassing competitors. Now, Shulex effectively uncovers the reasons for success and presents them to you, allowing for targeted iterations or avoidance, and the possibility of creating popular products is within reach.

The Product Experience section will compile mentions and provide examples to interpret the corresponding labels (this is only for explaining the left-side tags and does not imply that they exclusively or fully represent the following situations). The data comes from all the reviews of the added ASIN in the current report. The AI intelligent model of this module will first identify relevant comments and then extract them. For example, if a comment states, "I have only been using it for 4 months, but the right earbud is already damaged; it doesn't work properly," the poor durability of the product will be extracted as a product experience. Shulex's proprietary algorithm will automatically summarize and compile the statistics, ensuring that no potential situations are missed.

⬇️Customer Sentiment & Positive Feedback Topic

2.5 Buyers Motivation

Most users are happy to share the joy of finding good products, and their genuine thoughts when they want to make a purchase are no longer a secret. It is essential to obtain and continuously guide more users to make purchases. Now, Shulex has implemented a method to identify the deep-seated driving forces of users, and all you need to do is to provide services that match their needs.

The Purchase Motivation section will compile mentions and provide examples to interpret the corresponding labels (this is only for explaining the left-side tags and does not imply that they exclusively or fully represent the following situations). The data comes from all the reviews of the added ASIN in the current report. The AI intelligent model of this module will first identify relevant comments and then extract them. For example, if a comment states, "I am very satisfied with them. They are easy to set up and use immediately. I highly recommend these earphones," the easy-to-use feature will be extracted as a purchase motivation. Shulex's proprietary algorithm will automatically summarize and compile the statistics, ensuring that no potential situations are missed.

2.6 Customer Expectations

When a group of users are not satisfied, it represents new opportunities. Early insights into trends can help prioritize product layout, and consumers often express their needs more clearly. Now, Shulex monitors the ability to represent emerging opportunities, and all you need to do is to capture the trend and design accordingly.

The User Expectations section will compile mentions and provide examples to interpret the corresponding labels (this is only for explaining the left-side tags and does not imply that they exclusively or fully represent the following situations). The data comes from all the reviews of the added ASIN in the current report. The AI intelligent model of this module will first identify relevant comments and then extract them. For example, if a comment states, "The $20 JLab earphones are great, but I expect better noise cancellation from these $100 earphones," the noise cancellation feature will be extracted as a user expectation. Shulex's proprietary algorithm will automatically summarize and compile the statistics, ensuring that no potential situations are missed.

2.7 Original Reviews

Amazon limits the visibility of 100 reviews, so you won't find a tool on the market that allows you to see all the reviews for a given ASIN. Shulex supports filtering and searching, as well as the ability to view only reviews with images. Each review also includes consumer focus points extracted by AI (including those generated by AI tag tools).

You can enter keywords in the search box of other filters to locate the original text containing those words (tags cannot be searched, but can be drilled down by clicking on the insights module). Shulex also supports selecting only reviews with images, filtering by star rating or time, and sorting reviews by the number of likes in descending order. You can also download the selected reviews.

3. Competitive Analysis

[Way 1] Go to "Competitive Analysis" on the home page of the plug-in or web version.

⬆️Plug-in version

⬆️Web version

Freely enter at least two target products and click Start Comparison below to quickly see the results.

[Way 2] Within any report, you will see the competitive analysis

1. Single Asin's product report: the system will automatically collect the top3 products of the product category for you to compare.

2. Multi-Asin commodity reports: the system will automatically compare the commodities in the report.

If the default comparisons do not meet your analytical needs, you can always "re-select" the comparison target products on the right.

4. AI Listing Optimization

When you go to the Shulex web version, you can see the AI Listing Optimization portal from the Dashboard homepage

Click to enter, you need to manually select the product site and enter a product Asin can be

The system will automatically and quickly get the product category head of the product sellers (Best Sellers) reviews to analyze keywords, search terms and competitors hot keywords.

By default, the system will help you select the keywords that are most worthy of copy optimization. You can also select the keywords on your own or fill in the input box below with the keywords you have prepared in advance, and then click on the one-click optimization button, Shulex AI will automatically optimize the listing copy that best meets the local language habits and is more appealing to the consumers and moves them.

The optimized results will be displayed on the right side and support one-click copy.

If you are not satisfied with the optimized structure, you can always return to the keyword editing page to re-optimize through the button in the upper right corner.

Tips:

Number of mentions and percentage: number of comments mentioning the current topic / number of comments analyzed in the sample

Search keywords: search terms and corresponding search volume of the sub-category in the past month.

Boutique core selling point: analyze the head 20 products of the sub-category to get the selling point keywords and the corresponding number of mentions.

5. AI Topic Analysis

You can enter any question you want to know based on the prompts, and Shulex AI will automatically perform semantic analysis and recognition statistics, quickly summarizing all related content. This allows you to easily gain detailed insights into the problems consumers are facing and their real feedback.

• Analyze all reviews with just one click, without the need for manual reading and statistics
• No language barriers, easily analyze reviews in multiple languages
• Support feedback and verification to improve tag accuracy in real-time

Usage Tutorial

1. Find the AI Topic Analysis portal in any web-based report.

2. You will see the final result after the custom topic is successfully set up, go to the upper right corner to start the setup

3. According to the question description prompt in the center of the page, enter the question you want to know about the product in the report; and categorize the question to make it easy to find and summarize the question after setting up a large number of custom topics.

Please Input your Topic keywords:

Here's an example

Issue Description: Backpack shoulder straps are too long/unsatisfactory

Category: Shoulder Strap Issues

4. Once the question and classification have been determined, click on the right side to start the analysis, and Shulex AI will immediately perform semantic analysis and recognition statistics on all comments within the report, and display the relevant content extracted based on the description of the question below (up to a maximum of 100 items will be displayed).

Tips: If the extracted content deviates greatly from the ideal result, we recommend that you revise the problem description to be more detailed and click on the right side to reanalyze it.

If you are not satisfied with the results, you can select [Reanalysis] to re-generate the analysis report and finally select.

5. Based on the relevant content displayed after Shulex AI recognition above, you can participate in marking whether the content matches the description of the problem you want to improve the accuracy of the topic and ensure the quality of the data; click Finish on the right side after confirmation and the topic will be generated immediately!

Tips: The more feedback you get, the more accurate the topic will be!

6. After the topic is set, it will be displayed in the AI topic analysis module, and it supports drilling down to see the details of the content and comments.

Tips: How should you write a topic description?

Describe the specific problem you want to learn about in as much detail as possible in words, and give a few examples of the possible outcomes that this problem could encompass

☑️ Correct Demonstration：(Describe the specific problem and give possible outcomes)

How is the water flow pressure, too much/too little/suitable

How is the size, too big/too small/fit

✖️ False Demonstration：(The description of the problem is too broad and does not specify the object and its problem)

Too hot/Too cold

6. Shulex AI Copilot Assistant

Shulex AI Copilot Assistant is an intelligent conversation feature based on GhatGPT-4 that Shulex provides to its users free. No plugin installation is required to use it. You can enter any question you encounter in your daily work to get an answer, not limited to e-commerce questions.

• Access Methods：

【Way 1】Direct access via link：https://www.voc.ai/copilot

【Way 2】Accessed by clicking on the side navigation AI assistant after logging into the Shulex Web system

Ask a question for an example:

• Quantity Limits:

Shulex User's Version	Number of questions
Non-registered	1
Registered without paying	You can ask questions 40 times/day
Personalized Professional Version	You can ask questions 120 times/day
Team Professional Version	You can ask questions 1000 times/day

V. Pricing & Plans Introduction

1. The differences between different plans

Login to Shulex and click 'Upgrade' to our pricing page.

2. Choose the plan that best suits your needs

Shulex aims to provide a smooth experience for sellers of different scales to use VOC (Voice of the Customer) and leverage the power of data to drive business growth.

Plan	For Users	Core differences	Price
💡ProInclusive version	Personal	Personal use with no burden, only $3 per day, includes all necessary features, the best choice for independent sellers.	99USD/Month 999USD/Year
💡Team⭐️Recommend	Small Team	There are a total of 4 accounts, with additional features at no extra cost. Supports custom category tags, and data analysis that fits your needs for more refined results.	299USD/Month 2999USD/Year
💡EnterpriseProvide complete AI solutions	Big Company	Provide customized AI solutions to empower your cross-border e-commerce business throughout the entire process. Our solutions aim to maximize productivity, reduce costs, and achieve business growth.	Customized

Tips：If you are very interested in the enterprise version, please schedule a demo with us.

3. How to start free trial?

After registering an account with Shulex, users can activate a trial version which requires binding credit card information. The trial period lasts for 1 day and during this time, users will have access to all the features of the Pro version.

After the 1-day trial, if you are satisfied with the product's features, Shulex will automatically upgrade to the official Pro version and charge $99month.

If you are not satisfied during the trial period, you can go to the User Center - Subscription page to cancel your subscription. Alternatively, you can contact Shulex customer service for cancellation.

VI. Common Issues and Solutions

1. How to contact Shulex customer service

Support Email: partners@shulex-tech.com

Website: https://www.voc.ai/

Social Media：LinkedIn | YouTube | Twitter | Tiktok | Facebook Group | Instagram | Pinterest

2.Common Plugin Issues

2.1 How to Set Plugin Language

1）Click on the logo icon on the right side of the page.

2）Click on the settings button in the sidebar.

3）Select the language you want to display.

2.2 Why can't I see the translation feature? How do I use the translation feature?

1) Set the plugin language to the language you want to translate.

2) Once the language is set, you will see a translation button checkbox on the main interface. Check the box to enable translation.

Note: The translation feature is only available in non-English environments.

2.3 How to handle plugin overload or "at capacity" error message?

1）Please try clearing the cache in the plugin settings and then retry.

2）If clearing the cache doesn't work, please contact Shulex customer service for further assistance.

2.4 How to handle the "frequent access" error message in the plugin?

1) If you have VPN enabled, please turn it off and try again.

2) If you don't have VPN enabled, please switch to a different network (change Wi-Fi or temporarily use mobile hotspot), or wait for 2 minutes and then refresh the page. This should resolve the issue. (Note: Please avoid refreshing the page during the waiting period.)

3) If the issue persists after refreshing, please contact Shulex customer service for further assistance.

3. Web APP Common Issues

3.1 How to deal with "Failed to collect data" while creating a report ?

1) Check if you have exceeded the limit for adding ASINs: You can only add up to 30 ASINs at a time when creating a report. Please check if you have exceeded this limit. If you have more than 30 ASINs, remove the excess ASINs.

2) Check if you have exceeded the daily limit for creating product sets: For the Personal version, you can create up to 20 product sets per day, and for the Team version, you can create up to 100 product sets per day.

3) If neither of the above limits has been reached, please contact Shulex customer service for assistance.

2. When creating a report, it shows "Frequent access."

1) If you have VPN enabled, please turn it off and try again.

2) If you don't have VPN enabled, please switch to a different network or wait for 2 minutes before refreshing the page. This should resolve the issue.

3) If the issue persists after refreshing, please contact customer service for further assistance.

3.2 Slow Loading of Reports

It usually takes 1-30 minutes to complete the report analysis, depending on the number of comments, network speed, server load, etc. If the data has not loaded after half an hour, please contact Shulex customer service for assistance.

4. Common Account Issues

4.1 How to Change Username and Password

1）Click on the "User Center" located at the bottom left corner of the dashboard.

2）Click on the corresponding button in the account information section to make the desired changes.

4.2 How to get an Invoice

Page path: User Center --> Subscription Management.

• Click on "Download Invoice" to obtain the invoice corresponding to your billing statement in PDF.

Tips：If you have any questions regarding subscription, payment or refund, please contact Shulex customer service (partners@shulex-tech.com) for assistance.

4.3 How to Set Up Sub-Accounts in the Team Version

Click on the "Member Management" option in the sidebar to access the management interface, where you can create and delete sub-accounts.

If you still have any questions, you can refer to Section 2.2 of this chapter.

4.4 What should I do if I paid for a membership but cannot find my previous payment account?

Please check if you used a different platform account to purchase the membership, for example, if you were a paid member of SellerSprite and used your SellerSprite account to purchase a Shulex account. In this case, you can log in to your SellerSprite account and then navigate to the Shulex system interface. From there, you can go to the personal center to bind your WeChat, phone number, or email, and then use these methods to log in to your Shulex account.

Please feel free to contact us for any inquiries

Support Email: partners@shulex-tech.com

Website: https://www.voc.ai/

Social Media：LinkedIn | YouTube | Twitter | Tiktok | Facebook Group | Instagram | Pinterest