Combination Microwave & Wall Ovens product research and customer review analysis

In today's rapidly growing and highly competitive e-commerce industry, it is becoming increasingly important for sellers to effectively select products, improve customer experience, and ultimately be able to increase their market sales and strengthen their brand. Amazon review analysis and consumer research can provide key insights into customer sentiment, preferences and behaviors that can help sellers make informed decisions on product selection and marketing strategies. By utilizing tools such as sentiment analysis, voice of customer, feedback analysis, product research, audience research, competitor analysis and Amazon ratings & reviews data to gain a better understanding of the customer base it becomes possible to create more targeted campaigns that meet customer needs and drive customer satisfaction.

Sales, a key metric of costs and profits for any business, is the most intuitive and accessible data. With established social media platforms and advertising channels providing detailed insight in regards to website traffic, understanding consumer sentiment--i.e., volume--is one of the more challenging areas to analyze. Volume refers how people express their opinions on our brand's products/services/marketing efforts via various touchpoints; these voices come together as an aggregate that can tell us what consumers need or expect from us – why consumers make purchases with us over others.

Based on the provided data for a product in the Combination Microwave & Wall Ovens category on Amazon, it seems that the average ratings are not available (NaN), but there are a total of 84 reviews. Since the average rating is not provided, it is difficult to determine the overall customer satisfaction level accurately. However, with 84 reviews, it indicates that there is a significant number of customers who have shared their experiences with the product. It would be helpful to analyze the content of these reviews to gain insights into customer satisfaction. Look for patterns in the reviews, paying attention to both positive and negative feedback. To provide more specific advice, it would be beneficial to have additional information such as the specific concerns or issues raised by customers in their reviews. This would allow for a more targeted analysis and recommendations. Nonetheless, some general advice can be given: 1. Read through a variety of reviews: Look for common themes or recurring comments to get a better understanding of the product's strengths and weaknesses. 2. Consider the overall rating distribution: Even though the average rating is not available, check if there is a wide range of ratings. If there are a significant number of positive reviews, it might indicate a generally satisfied customer base. 3. Pay attention to specific features: Identify any specific features or functionalities that customers frequently mention in their reviews. This can help you understand what aspects of the product are well-received or need improvement. 4. Compare with similar products: Look for alternative products in the same category and compare their ratings and reviews. This can provide a benchmark to assess the relative satisfaction level of the product in question. Remember, customer satisfaction is subjective, and individual experiences may vary. It's important to consider a range of opinions and make an informed decision based on your specific needs and preferences.

Target your customers through customer profile

Voice of customer analysis and audience research are key elements when targeting customers through customer profile. By leveraging Amazon review analysis and other data sources, sellers can gain insights into their customers preferences and behaviors, which can be used to craft targeted solutions and develop a successful product profile. Additionally, this data can also be used to create more effective campaigns that attract the right customers and boost sales.

Based on the data provided, it seems that the majority of users who mention this product are individuals who prioritize convenience and efficiency in their daily lives. The fact that the top usage of the product is the microwave suggests that users are looking for a quick and easy way to prepare their meals. Additionally, the mention of "clean" as a top usage suggests that users value a product that is easy to maintain and keep tidy. The top places to use the product are all related to the kitchen, which further supports the idea that users are looking for a product that can help them streamline their cooking and meal preparation process. The fact that the category is Combination Microwave & Wall Ovens suggests that users are looking for a versatile product that can handle a variety of cooking tasks. Based on this data, it seems that the ideal customer profile for this product would be someone who values convenience and efficiency in their daily life, and who prioritizes a clean and organized home. They are likely someone who enjoys cooking and spending time in the kitchen, but who also wants to minimize the time and effort required for meal preparation. They may be busy professionals, parents, or individuals who simply want to make the most of their time. To appeal to this customer profile, it would be important to highlight the convenience and versatility of the product, as well as its ease of use and maintenance. Emphasizing the product's ability to save time and streamline the cooking process would also be effective. Additionally, highlighting the product's sleek and modern design could appeal to customers who value a clean and organized home.

Ship products your customers love through sentiment analysis

Through sentiment analysis, businesses can uncover consumer dissatisfaction with products, automatically decompose NR and PR, and present product quality issues, packaging suggestions, marketing loopholes, and inadequate service in a digitalized format. By finding problems in VOC and combining them with a set of quality problem solving processes (CTQs), businesses can form a closed loop from problem to action, thereby achieving continuous iteration and optimization of product quality. In addition, analyzing customer emotion data can help companies foresee emerging trends ahead of competitors and tailor their products to meet customers' needs.

Based on the data provided, it seems that the combination microwave and wall ovens category has both pros and cons. Let's start with the cons. The most frequently mentioned con aspect, accounting for 13.04% of the mentions, is the oven. This suggests that there might be some issues or dissatisfaction related to the oven functionality in these appliances. Additionally, the cons mentioned for the vacuum include the oven, microwave, product, material, and micro. While it's not clear how these cons specifically relate to the combination microwave and wall ovens, it's worth considering them as potential areas of improvement. On the other hand, the top pro aspect mentioned most frequently, with 30.43% of the mentions, is control. This indicates that users appreciate the level of control they have over these appliances. It would be beneficial to further investigate what aspects of control are being praised, such as ease of use, programmability, or precision. Based on the cons mentioned, it seems that issues related to the oven, product, and material are recurring themes. To improve product development, it would be important to address these concerns. For example, ensuring that the oven functions properly and meets users' expectations, improving the overall quality and durability of the product, and considering the materials used in construction. In terms of product selection, it would be wise to prioritize models that excel in control, as this is the most appreciated aspect according to the data. Additionally, it would be beneficial to choose products that have addressed the cons mentioned, particularly those related to the oven, product, and material. Overall, the sentiment analysis suggests that while there are some cons associated with the combination microwave and wall ovens category, there are also positive aspects, such as control. By addressing the recurring cons and focusing on the strengths, product development and selection can be improved to meet customer expectations and enhance user satisfaction.

Make the smartest sales decisions through Buyers Motivation

Making the smartest sales decisions requires understanding and responding to the voice of customer. This can be achieved by leveraging buyer motivation data, conducting competitor analysis, and engaging in thorough product research. Companies should seek to understand customer needs and preferences through surveys and feedback, analyze data from past purchases, and track market trends in order to develop effective pricing strategies. Additionally, businesses must focus on providing value to customers through competitive prices, relevant discounts, quality products, convenient services, and superior customer service. By taking into account buyer motivation and focusing on delivering value, businesses can make informed decisions that will lead to long-term success.

Buyers Motivation

Gain insight into the judgment of consumers (Top 5) when making purchase decisions, and optimize marketing strategies in a targeted manner.

No Data

Topic	Mentions
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Based on the mentions of undefined, undefined, and undefined, it seems that customers are interested in purchasing Combination Microwave & Wall Ovens for their versatility, convenience, and space-saving features. Product description is the top feature that influences buyers to make a purchase. This is because customers want to know exactly what they are getting and how it will benefit them. A clear and detailed product description can help customers make an informed decision and feel confident in their purchase. To optimize an Amazon listing for Combination Microwave & Wall Ovens, it is important to focus on creating a compelling product description that highlights the key features and benefits of the product. This can include information about the oven's size, cooking capabilities, and energy efficiency. Additionally, including high-quality images and customer reviews can help build trust and increase the likelihood of a purchase.

Understand customers need for prioritizing what to build next

Companies should prioritize what to build next by understanding their customers' needs. Amazon review analysis can help businesses better understand customer sentiment, while product research and competitor analysis can give insights into current and upcoming trends in the market. Moreover, customer expectations should be taken into account when developing new products or features. Ultimately, prioritizing what to build next based on an in-depth understanding of customer needs will enable a company to develop successful products that maintain customer satisfaction and loyalty.

Analysis of Customer Expectations for Combination Microwave & Wall Ovens: Based on the mentioned customer expectations, it is clear that customers are looking for a combination microwave and wall oven that offers advanced features and convenience. Let's break down the expectations and provide suggestions for product development prioritization and marketing promotion factors: 1. Advantium Oven Smart Figure: Customers are interested in having a smart figure feature in their combination microwave and wall oven. This suggests that they want a product that is equipped with advanced technology, such as voice control, Wi-Fi connectivity, or compatibility with smart home systems. Sellers should prioritize developing products that integrate these smart features, allowing customers to control and monitor their oven remotely. 2. App: The mention of an app indicates that customers desire a seamless and user-friendly experience. Developing a dedicated mobile app that pairs with the combination microwave and wall oven can provide added convenience. The app could allow users to control and monitor cooking settings, receive notifications, access recipes, and even provide troubleshooting assistance. Sellers should prioritize developing a well-designed and functional app to enhance the overall customer experience. 3. Battery Backup: The mention of battery backup suggests that customers value reliability and uninterrupted functionality. Sellers should consider incorporating a battery backup system into their combination microwave and wall ovens. This feature would ensure that the oven remains operational during power outages, preventing any disruption in cooking or food preparation. Product Development Prioritization Suggestions: Based on the customer expectations, sellers should prioritize the following product development features: 1. Smart Integration: Focus on integrating advanced technology, such as voice control, Wi-Fi connectivity, and compatibility with smart home systems. 2. Mobile App Development: Invest in developing a dedicated mobile app that offers seamless control, monitoring, recipe access, and troubleshooting assistance. 3. Battery Backup System: Incorporate a reliable battery backup system to ensure uninterrupted functionality during power outages. Marketing Promotion Factors Suggestions: To effectively promote combination microwave and wall ovens, sellers should consider the following factors: 1. Highlight Smart Features: Emphasize the smart figure capabilities, showcasing how customers can control and monitor their oven remotely using voice commands or mobile apps. 2. Stress Convenience: Highlight the convenience of using a dedicated mobile app to control cooking settings, access recipes, and receive notifications. 3. Reliability and Peace of Mind: Promote the battery backup feature, emphasizing how it ensures uninterrupted cooking even during power outages. 4. Customer Testimonials: Share positive customer experiences and testimonials to build trust and credibility. 5. Competitive Pricing: Offer competitive pricing to attract customers who are looking for a combination microwave and wall oven with advanced features. By prioritizing these product development features and incorporating them into marketing strategies, sellers can meet customer expectations and effectively promote their combination microwave and wall ovens.

Shulex VOC is an AI-powered platform that helps companies gain valuable customer insights from Amazon review analysis. It works by providing users with core capabilities such as customer profiles, sentiment analysis, buyers motivation and customer expectations. This enables businesses to tap into the power of voice of customer, utilizing AI modeling for a comprehensive view of customer experience, product research & selection as well as optimizing quality and reputation. The insights gleaned from this data can then be implemented to foster a healthy relationship between customers and brand.

Amazon Reviews

sjeegam

Purchased

DON'T BUY GE ... they are not reliable and the customer service/warranty is even worse

Feb. 2018

Having trouble with this also. UGH UGH UGH ... I'd highly suggest you consider your options. Brand new stuff should not have issues within the first couple weeks.

Amazon Customer

Purchased

Don't waste your money!

Oct. 2016

Don't waste your money! Broke within the first couple months of MINIMAL use and GE doesn't seem to want to make things right. They sent out a tech that IS NOT a certified GE tech so GE REFUSED to help him over the phone even though THEY are the ones that dispatched him.

JCT

Good but some drawbacks

Jun. 2020

We have now been using this unit for over three years. I did not learn there are different power versions of Advantium until I got this in and working and did not seem to work as well as my sisters Advantium. She has a standalone Advantium not part of a combination. Those standalone are more powerful and cook faster. Thus, have not seen much difference in this Adavtium and using convection in main oven. It does requiring swapping out the turntable and realize the metal turntables are not cheap if you have to replace—over $100. A special coating on the metal. They are nice to use to minimize having to preheat or heating up kitchen during the summer. We have found we don’t use the feature much. There are a number of preprogrammed food settings for speed cook but you may need to experiment or look up online for other types of food not programmed in to create a custom setting. Really just wish advantium oven smart enough to just figure it out with some AI and sensors. We use as a microwave the most. As a microwave it is the equivalent of 800watts so not as powerful as 1000+ ones out there. Just need to add more time for cooking. Wish it had more power. Also, just like our prior model, the glass turntable chips easily on edge so be careful swapping with metal pan. If I had to do over I would rather have more powerful microwave and drop the Adantium feature. Would rather get a turbochef that has a better speed cook function and used in commercial kitchens but they make a pricey home version. Another annoying feature is when the oven or microwave is done you have to push the clear button. It should clear once you open the door automatically. The done or timer chime is soft but you hear just fine while in a large kitchen 30 feet away. But you will not hear it well if in another room or watching TV. Newer models are now coming with apps to let you know. While on and after cook it has a fan that helps cool the electronics so it makes about 40 DBs of noise while running and cool down. Not a big deal. I do like that the microwave door folds down to take out food to evaluate its doneness. Microwave is not very tall but so far no issues cooking anything. We use the 30 second feature and then roll the knob to add time or press the add 30 second time what we need timer to goto. Defrost works as expected. No service issues in our 3.5+ years. When power goes out have to reset clock which is quick and easy but wish had battery backup. The convection oven works great and we use it all the time. Steam function did not seem to clean well so just put on max self clean and that did it. Since self clean is high heat it is not recommended to do this but a couple times a year since it will shorten the oven life span. Note when in self clean you can not use the microwave. Roast works fine. Have not used proof function. Like the keep warm function for keeping holiday meals warm until ready to serve. The oven glass on the inside is a challenge to get clean with windex—just seems to have a amber stain all the time but not noticeable on outside. Only on shelf has a ball bearing glide and had to lubricate with graphite once so far. Wish at least one other rack had glide. It came with three but we only use two—one lower and one high for broiling. Broiler is ok for electric oven and on high gets hot so have to watch what you are cooking closely. Overall, there are many programs and a probe for cooking that make it a great oven, but just needs a more powerful Advantium, and microwave to be a five star choice for the price we paid $2898 plus delivery and install was $160.

Amazon Customer

Purchased

but the display says that a fan is going to cool down the microwave

Jun. 2017

There's only ONE THING wrong with this GE Profile product and it is totally unfixable according to GE Technicians. The Timer BUZZER is so soft that you can't hear it at all. If you use the microwave and set the timer, you'll never hear it, especially since the microwave doesn't shut off as it is "cooling" down. The unit stops cooking, but the display says that a fan is going to cool down the microwave. First time I ever had to cool down a microwave! Just using it as a timer only, and maybe with a stethoscope, you will hear it. The Customer Service agent at GE said they had a lot of complaints, and that we should just go out and buy a "timer" if we need one. We replaced our original GE Profile ovens with the newest model, the PT9800SHSS Advantium. The old oven' s "buzzer" worked just fine and we expected a new one to work at least as well. Sorry to say that the newer oven's buzzer is a deal breaker. No local dealer has this machine plugged in and working, so there is no way to test it for yourself. If you expect to hear the timer go off, DON'T BUY THIS MODEL!!! Both of the ovens work well, but why be a slave to keeping watch over your baking needs.

Doc Clay

Purchased

but initial impressions are very good. We wanted to create space in a redone ...

Jul. 2017

We have only been using this for a few weeks, but initial impressions are very good. We wanted to create space in a redone kitchen so opted to get rid of our double oven and microwave and go with this combo. As we used the 2nd oven infrequently, we believe this to be the best use of space - it opens the space over our range top. The microwave cook feature works well - we did a frozen pizza in it the other day. While not getting the crust as crispy as we normally like, it was fine and browned. It is a bit of an inconvenience to trade out the trays as different ones need to be used for the oven function than used with the microwave. We will certainly use it mostly in the microwave function. Settings are easy to use and the look is a clean modern look.

Sweet Pea

Good luck people

Dec. 2017

Good luck people, I worked for GE Appliances for several years, they are only made to last a couple years, at most, alot only last until the warranty runs out....then its all on you to replace or pay to fix. Gotta love manipulation technology. This is my gift to you, Merry Christmas.

pat

Purchased

GE JK3800SHSS 27" Stainless Steel Electric microwave and oven combination

Oct. 2016

We bought this GE combo. to replace one that was too old to get parts for repair. We ordered a 27" since the repair man said to do so. Amazon did not give the dimensions so I looked at the same one on the GE home site. When it arrived it was well packaged and arrived with no damage, etc.; however, it was one solid, very heavy, 170 lb unit, rather than two pieces like our previous one. It also was much smaller than the dimensions stated in the GE site. Our cabinet had to be reworked and repainted to fit the larger hole that existed. It took a great deal of work to prepare the cabinet and then to bring into the house, lift into the spot and connect. I have not had the unit installed very long - - - and have used it only a few times thus far. The price was the best I found while researching. If the oven cleans as the advertisement states, I will be delighted. Besides being smaller than the stated dimensions that GE gave, being one single unit fused together made the installation very difficult. I am not happy with the timer sound. It is very soft and there are only 2 settings - - - mute or normal which is very quiet. I have to use my own timer to make sure I know when the cooking process is complete. The unit is attractive in the stainless steel and goes well with my other stainless and black appliances. I expect to really enjoy this new oven combo. and it's steam-clean or self-clean options.

Randywoo

Purchased

GE JK3800SHSS 27" Stainless Steel Electric Combination Wall Oven - Great!

Dec. 2016

Arrived a day before we expected. New unit in original packaging. This replaced a 20 year old unit and fit perfectly. The microwave is larger than expected. The timer beep is a little soft. It is not a convection oven. It looks impressive. My son even asked why we bought a commercial unit. We checked with an appliance dealer and they said our price was cheaper than they could get it for. Remember this is hardwired and not a plug in.

Risa Cosand

Purchased

Great oven combo choice

Sept. 2022

We've just had the new oven for a week but love it. It’s exactly as described. Both ovens work great. The cute chime that signals the microwave cycle completion is nice. Controls seem very logical. Very handsome and hi tech. Delivery was smooth and box and unit unblemished. Perfect blend of form and function!

Amy W

Purchased

Beautiful oven

Apr. 2019

Beautiful oven with great features such as a proof setting and probe to stick in your turkey. Top unit is a microwave and convection oven which was a nice surprise. A little spendy. Hope it lasts a long time.